Mobile Guest Services Product Manager

Choice Hotels International, Inc.; Scottsdale (AZ); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Vacation & leave

Retirement benefits

Employee recognition

Hotel discounts

Job summary

Choice Hotels International, Inc. is seeking a Digital Product Manager, Digital Guest Services to lead app-based product initiatives within the Digital Commerce Product Team.

You will define and launch guest-facing capabilities like mobile check-in/check-out, mobile key, and mobile ordering across iOS and Android, collaborating with UX, design, and engineering teams. You will partner with teams to plan guest-facing planning, shopping, booking, pre-arrival, in-stay, and post-stay features,

Qualifications

• Bachelor's degree or equivalent experience required.
• At least 3 years' experience as a product manager, product owner, or similar in an e-commerce organization.
• Experience building app-based guest service or e-commerce features in travel, transportation, or hospitality.

Responsibilities

• Manage a portfolio of app-based products delivering against enterprise objectives.
• Drive product development within an agile software process with daily stand-ups and sprints.
• Translate strategies into product concepts, user stories, and backlogs for mobile products.
• Collaborate with UX designers to create guest-focused experiences that meet business goals and drive results.
• Shape long-term strategy and roadmap for guest-facing apps, informed by travel industry insights.
• Conduct competitive analyses and monitor industry trends.
• Measure KPI performance and maintain mobile scorecards for leadership.
• Work with finance on business cases and go-to-market plans with franchisees.

Skills

Product management

Agile/Scrum

Mobile apps

E-commerce features

Technical fluency

Microsoft Office

Travel required

Education

Bachelor's degree

Tools

Rally

Jira

Confluence

Job description

Choice Hotels International, Inc. is seeking a Digital Product Manager, Digital Guest Services to lead app-based product initiatives within the Digital Commerce Product Team.

You will define and launch guest-facing capabilities like mobile check-in/check-out, mobile key, and mobile ordering across iOS and Android, collaborating with UX, design, and engineering teams. You will partner with teams to plan guest-facing planning, shopping, booking, pre-arrival, in-stay, and post-stay features,