Hospitality Service Manager | Lead 30+ Team + Bonuses

Serenity Healthcare; Henderson (NV); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off: 10 days + 10 paid holidays

Job summary

A leading service provider in Henderson, NV, is seeking a hands-on leader to manage daily operations and develop a high-performing team in a fast-paced environment. The ideal candidate will have over 10 years of leadership experience in customer service and the ability to drive performance metrics. Responsibilities include coaching a team of 30+ employees, ensuring service quality, and maintaining operational excellence. Competitive compensation includes a $90,000+ salary and performance bonuses.

Qualifications

• 10+ years of leadership experience in customer service or similar environments.
• Experience managing large teams (30+ employees) in a high-volume setting.
• Proven ability to track and improve performance metrics.

Responsibilities

• Lead daily operations in a high-volume, customer-facing environment.
• Manage, coach, and develop a team of 30+ employees.
• Drive accountability around performance metrics and service delivery.

Skills

Leadership experience in customer service

Strong communication skills

Ability to analyze performance metrics

Hands-on leadership style

Job description

A leading service provider in Henderson, NV, is seeking a hands-on leader to manage daily operations and develop a high-performing team in a fast-paced environment. The ideal candidate will have over 10 years of leadership experience in customer service and the ability to drive performance metrics. Responsibilities include coaching a team of 30+ employees, ensuring service quality, and maintaining operational excellence. Competitive compensation includes a $90,000+ salary and performance bonuses.