Remote - Hospitality Customer Coordinator– Hotel Reservations

Network Travel Careers; Seattle (WA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible remote work

Comprehensive training

Mentorship

Travel discounts

Job summary

Network Travel Careers is seeking Hospitality Customer Service Representatives for hotel reservations in a fully remote role. You will help clients choose, book, and manage hotel stays while delivering stress-free travel planning.

Ideal candidates are friendly, detail-oriented, with strong communication. You will work independently, use industry tools, and collaborate with the team to ensure client satisfaction, while enjoying a flexible schedule and access to exclusive travel discounts.

Qualifications

• Excellent verbal and written communication with clients.
• Ability to work remotely and manage multiple tasks.
• Strong attention to detail and accuracy.
• Experience in hospitality or reservations is a plus but not required.

Responsibilities

• Communicate with clients to understand their hotel needs, preferences, and budgets.
• Provide accurate information about hotel options, pricing, and amenities.
• Assist clients with making and managing reservations.
• Maintain accurate records of client interactions and bookings.
• Respond to inquiries promptly and professionally via phone, email, or online platforms.
• Collaborate with team members to ensure client satisfaction.
• Stay current on travel trends, hotel offerings, and industry updates.

Skills

Communication skills

Customer service

Detail-oriented

Independence

Basic computer skills

Job description

Job Title

Hospitality Customer Service – Hotel Reservations (Remote)

Job Type

Flexible Schedule | Remote Work

About Us

We are a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.

Position Overview

We are seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.

Key Responsibilities

• Communicate with clients to understand their hotel needs, preferences, and budgets
• Provide accurate information about hotel options, pricing, and amenities
• Assist clients with making and managing reservations
• Maintain accurate records of client interactions and bookings
• Respond to inquiries promptly and professionally via phone, email, or online platforms
• Collaborate with team members to ensure client satisfaction
• Stay current on travel trends, hotel offerings, and industry updates

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor with attention to detail
• Ability to work independently and manage multiple tasks
• Basic computer proficiency and reliable internet connection
• Interest in hospitality, travel, and creating memorable guest experiences
• Previous experience in customer service, hospitality, or reservations is a plus but not required

What We Offer

• Flexible, remote work environment
• Comprehensive training and access to industry tools and booking systems
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks
• Opportunities for personal and professional growth