Hospitality Coordinator

Apex Systems; New York (NY); Remote; USD 29,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Apex Systems is seeking a Hospitality Coordinator to join its remote client support team. The role focuses on delivering frontline customer service through email, troubleshooting mobile and web apps, and guiding users to self-service features.

Shifts include one weekend per month and evenings, with two consecutive days off. Ideal candidates have a high school diploma, frontline hospitality or customer service experience, and comfort with basic word-processing tools.

Qualifications

• Education: A high school diploma or equivalent is required.
• Experience: Prior experience in front-line customer service or a hospitality-related environment is required.
• Technical skills: Proficiency with word processing software and basic troubleshooting of mobile and web applications is required.

Responsibilities

• Respond to user inquiries promptly and professionally via email.
• Troubleshoot technical issues related to the consumer mobile application and website.
• Provide essential support to platform users and escalate critical technical issues to the engineering team.
• Educate users on self-service features to enhance their overall experience.
• Collaborate on various departmental projects and administrative tasks as assigned.

Skills

Customer service

Hospitality mindset

Troubleshooting

Education

High school diploma or equivalent

Tools

Word processing software

Job description

## Job Description# Hospitality CoordinatorApply**Job#: 3057243****Job Description:**Hospitality Coordinator**Location:** Remote. Client would ideally like one (1) worker in EST and one (1) worker in PST.**Please Note:** Weekend shifts will be needed (estimated 1-2 per month potentially). You will have a consistent schedule with two (2) consecutive days off. The support teams operating hours are 8AM-10PM EST, open 7 days per week - your schedule will be within \"1st Shift/Day Shift\" and accommodate 8-hour shifts, 5 days per week.Role OverviewA hospitality-technology platform is seeking a dedicated professional to join the customer success support team. The primary responsibility involves delivering high-quality front-line service to platform users by managing and responding to email support channels. This position requires a consistent schedule, which includes working one or two weekend shifts with two consecutive days off, and operating during evening support hours. Key Responsibilities* Respond to user inquiries promptly and professionally via email.* Troubleshoot technical issues related to the consumer mobile application and website.* Provide essential support to platform users and escalate critical technical issues to the engineering team.* Educate users on self-service features to enhance their overall experience.* Collaborate on various departmental projects and administrative tasks as assigned.Required Qualifications**Education:** A high school diploma or equivalent is required. **Experience:** Prior experience in front-line customer service or a hospitality-related environment is required. **Technical Skills:** Proficiency with word processing software and basic troubleshooting of mobile and web applications is required. Preferred Qualifications* Demonstrated passion for the restaurant and hospitality industry.* Strong organizational skills with a keen attention to detail.* Ability to maintain composure and work effectively under pressure in a fast-paced environment. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Remote:** Yes**Location:** New York, NY, US**Job Type:****Date Posted:** October 27, 2026**Pay Range:** $21 - $22 per hour