Hospitality Concierge/Butler

Brandywine Living; Shrewsbury (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in senior living is seeking a part-time Hospitality Concierge/Butler in Shrewsbury, NJ. This role involves supporting residents' needs, ensuring satisfaction, and coordinating with various departments. Ideal candidates will have a strong customer service background and excellent communication skills. Join a team that values making a difference in residents' lives while enjoying benefits like health coverage and 401(k) plans.

Benefits

Health benefits: Medical, Dental, Vision, Prescription Plans

401(k), disability, life insurance

Tuition reimbursement

Commuter benefits

Dependable schedules

Holiday pay for eligible employees

Qualifications

• Minimum two years in hospitality and/or customer service.
• Valid driver's license with at least 5 years of driving experience.

Responsibilities

• Coordinating with departments to address resident needs.
• Greeting and escorting new residents, orienting them.
• Managing resident requests and planning responsibilities.

Skills

Leadership

Communication

Interpersonal Skills

Customer Service

Education

High School Diploma or GED

Tools

Telephone

Photocopier

Computer

Job description

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Job opening: Part-time Butler (Fridays and Saturdays, 10:00AM - 6:00PM) at Brandywine The Sycamore, located in Shrewsbury, NJ

Do you want to be part of a TEAM that changes lives?

"You can really make a difference in somebody's life. It's a nice feeling. You can bring joy and make them light up, especially when your presence gives them joy. They notice when you aren't there when you walk in and a resident says, 'Oh my god, we're so happy you're here!' Or, 'I missed your smile.' The residents really become your extended family." - Brandywine Living Team Member

Essential Duties include:

1. Meeting with managers daily to discuss admissions, concerns, changes, etc.
2. Reviewing resident rooms before admission to ensure cleanliness and acceptability.
3. Coordinating with departments like housekeeping, laundry, maintenance to address resident needs.
4. Greeting and escorting new residents, orienting them around their unit and the building.
5. Following up on residents' concerns and needs to ensure satisfaction.
6. Performing quality checks on meals and light maintenance tasks.
7. Managing resident requests and planning responsibilities for the next day.
8. Acting as liaison between residents and departments to meet needs.
9. Guiding residents through their adjustment, promoting programs and services.
10. Addressing issues and seeking guidance from the Unit Manager when needed.
11. Maintaining communication with residents, families, and team members for a positive experience.
12. Ensuring follow-up on issues and reviewing menus and meal choices.
13. Handling room service orders, managing magazine subscriptions, and distributing newspapers.
14. Coordinating daily activities like cocktail hours, tours, trips, and reviewing common areas for cleanliness.

We care about you:

• Health benefits: Medical, Dental, Vision, Prescription Plans
• Future planning: 401(k), disability, life insurance, tuition reimbursement, commuter benefits
• Time off: Dependable schedules, holiday pay for eligible employees

Qualifications include:

• High School Diploma or GED
• Valid driver's license with at least 5 years of licensed driving experience
• Minimum two years in hospitality and/or customer service
• Strong leadership, communication, interpersonal, and customer service skills

Equipment used includes:

• Telephone, photocopier, computer

Basic qualifications:

• High school diploma or GED
• Valid driver's license
• Experience in healthcare, hospitality, or related fields preferred

Working conditions involve frequent interruptions, potential emotional challenges, and physical demands such as lifting up to 50 pounds.