Customer Experience Concierge - US Based Remote

Lensa; New York (NY); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Experience Concierge to provide guidance and support to participants in real estate reward programs. This remote position involves managing client interactions, ensuring excellent service, and achieving key metrics. Ideal candidates should have strong customer service skills, attention to detail, and a background in real estate is preferred.

Qualifications

• 2-3 years of business experience preferred.
• Bilingual English-Spanish is a plus.
• Knowledge of real estate preferred.

Responsibilities

• Maintain a caseload of 375-600 files.
• Convert leads into sales throughout the home buying/selling lifecycle.
• Handle high volumes of calls, emails, and texts daily.

Skills

Customer service

Communication

Digital literacy

Attention to detail

Planning and organizational skills

Education

High school diploma

Some college

Job description

Customer Experience Concierge - US Based Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, we deliver high-quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.

Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. It has also earned the distinction of being named one of the World’s Most Ethical Companies by the Ethisphere Institute for nine straight years.

We are seeking qualified candidates for our Customer Experience Concierge role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role, you will assist home buyers and sellers throughout their move journey, from initial program enrollment to closing. This position is 100% remote within the United States.

The work hours are four weekdays from 12-9 PM Eastern Time and every Saturday from 8-5.

Key Responsibilities

• Maintain a caseload of 375-600 files
• Manage multiple clients and diverse program details within a caseload
• Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle
• Educate new customers on program benefits and reward eligibility
• Manage escalations professionally and with poise
• Identify real estate needs for each customer and tailor solutions accordingly
• Act as an advocate to support customers throughout their transactions
• Coordinate between customers and real estate agents to ensure excellent service
• Handle high volumes of calls, emails, and texts daily
• Follow up proactively at key touchpoints in the customer journey
• Adhere to specific call flow policies, varying by client
• Achieve key metrics related to customer enrollment, referrals, closings, and satisfaction
• Facilitate cross-selling of mortgage and ancillary services as needed

Requisite Skills

• 2-3 years of business experience preferred
• High school diploma required; some college preferred
• Bilingual English-Spanish is a plus
• Knowledge of real estate (home purchase, sale, or mortgage) preferred
• Customer service experience (retail, financial services, call center) preferred
• Strong interpersonal, verbal, and written communication skills
• Digital literacy and ability to navigate multiple systems
• Attention to detail
• Planning and organizational skills; ability to multitask in a fast-paced environment
• Professional and courteous customer relation skills
• Reliable attendance and punctuality
• Embrace diversity and inclusion