Guest Communications Specialist

Hilton

Fort Lauderdale (FL)

On-site

USD 36,000 - 48,000

Full time

2 days ago

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Benefits offered by this job

Travel perks

Employee stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Job summary

Hilton is seeking a Communications Operator in Fort Lauderdale to deliver warm, thoughtful guest interactions by handling incoming calls and guiding guests through hotel services. You will be an essential part of daily operations, ensuring accurate information flow and a superior guest experience.

Ideal candidates bring a passion for hospitality, integrity, and teamwork to contribute to an award-winning workplace culture and support emergency communications with calm professionalism.

Qualifications

Provide exceptional phone support with a friendly, professional demeanor.
Stay up to date on hotel services, amenities and operations.
Respond to inquiries and requests with promptness and courtesy.
Ability to relay information accurately using hotel communication tools.

Responsibilities

Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls.
Maintain knowledge of hotel services, amenities, and operations.
Support emergency response: Relay accurate, detailed information to appropriate teams during emergencies.
Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations.

Skills

Phone support

Guest service

Communication

Calm under pressure

Tools

PBX system

Computer applications

Job description

Ideal candidates bring a passion for hospitality, integrity, and teamwork to contribute to an award-winning workplace culture and support emergency communications with calm professionalism.

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