Communications Operator - Conrad Orlando

Hilton; Orlando (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP – stock purchase at discount

Paid parental leave

Mental health resources

Health & welfare benefits

Generous PTO

Job summary

Conrad Orlando, part of the Hilton family, is seeking a Communications Operator to handle guest calls with warmth and efficiency. You’ll uphold guest satisfaction by delivering timely information and coordinating with hotel services to ensure smooth operations.

Join a luxury resort setting with a strong emphasis on hospitality, teamwork, and caring guest experiences as part of the Conrad Orlando team.

Qualifications

• Experience providing phone-based guest assistance and information.
• Strong communication and interpersonal skills for diverse guests.
• Knowledge of hotel services, facilities, and local area helpful.

Responsibilities

• Provide exceptional phone support with a friendly attitude.
• Maintain up-to-date knowledge of hotel services and offerings.
• Support emergency response with accurate information to teams.
• Use PBX, CRM and hotel software to support daily operations.

Skills

Phone support

Customer service

Communication skills

Hospitality awareness

Tools

PBX system

CRM software

Job description

Job Identification: 227956

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary $19/USD/Hourly

Equal Opportunity Employer EOE, including disability/vets

Conrad Orlando is where bespoke luxury meets sun-kissed adventures. Join us in creating a legacy as the Communications Agent!

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort (https://evermoreresort.com/?gclid=CjwKCAjwrranBhAEEiwAzbhNtWOg01kK5RlkAWN1cwwiZB5K82RkNJ4InttHeoxfpozL41NGFDiQyhoC1Y4QAvD_BwE) bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.

Why join the Conrad brand?

• The modern luxury concept empowers you to deliver:

• Personalized service with authenticity and passion

• Impactful experiences

• Creativity in our products and services

Want to learn more? Hotel Website (https://www.hilton.com/en/hotels/orlcici-conrad-orlando/?SEO_id=BING-AMER-CN-ORLCICI&y_source=1_NDU5OTg0MzItNDgzLWxvY2F0aW9uLndlYnNpdGU%3D) , Facebook (https://www.facebook.com/ConradOrlando/) , Instagram (https://www.instagram.com/conradorlando/)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests

• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations

• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations

• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.