Hospitality Client Lead

Heyday Skincare; Somerville (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Paid time off

Professional Growth Opportunities

Job summary

Heyday Skincare in Somerville, MA is seeking a Hospitality Client Lead to create a world-class client experience in our shops. You’ll connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team to deliver outstanding service.

You’ll work closely with the Shop Manager on scheduling, manage Skin Therapist appointments, supervise on-shift staff, and contribute to training. A flexible schedule including weekends and events is required.

Qualifications

• 1 to 3 years in progressive retail or spa environment and/or similar experience required.
• Experience leading a team or running shifts, preferred.
• 1 to 3 years experience in hospitality, hotels, restaurants, or similar industries, preferred.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system.
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
• 25 to 35 hours a week (plus opportunity to pick up shifts and event work).

Skills

Customer service

Leadership

Scheduling

Communication

Hospitality

Job description

Benefits:

• Employee discounts

Benefits:

• Employee discounts

The Ideal Candidate:

• Exceptional customer service and problem-solving skills.
• Serve as the 'host' of the Heyday Party, creating a warm, welcoming, and engaging experience for every guest.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Experience:

• 1 to 3 years in progressive retail or spa environment and/or similar experience required.
• Experience leading a team or running shifts, preferred.
• 1 to 3 years experience in hospitality, hotels, restaurants, or similar industries, preferred.

About the Role:

As a Hospitality Client Lead, you are the cornerstone of our organization's success. Your expertise lies in creating a world-class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.

What You'll Do:

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
• 25 to 35 hours a week (plus opportunity to pick up shifts and event work).

Benefits:

Our benefits include, but are not limited to:

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted Facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid time off
• Professional Growth Opportunities

About Heyday

We're Heyday, a fast-growing skincare brand transforming the facial experience—and we're just getting started. With over 1 million facials performed over the past ten years, we've proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it's not just about skin. It's about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We've been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you're an esthetician, shop leader, or part of our corporate team, you'll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we're always looking ahead - because the best is yet to come. Ready to be part of what's next?

Our Commitment:

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.