Hospitality Associate - New Club Opening

Chelsea Piers Fitness; New York (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

Chelsea Piers Fitness is hiring a Hospitality Associate to be the friendly, first and last impression for members at our Hudson Square location. You will deliver 5-star hospitality, engage with guests, and help create a welcoming atmosphere in a fast-paced environment.

Joining during our Hudson Square opening season, you will work across front desk, guest services, and events, supporting a culture of empowerment and community within a luxury fitness destination.

Qualifications

• Polite, people-oriented with ability to make guests feel valued.
• Team player who takes pride in their work.
• Proactive problem solver.
• Passion for fitness and wellness.
• Eager to learn and take on new challenges.
• Flexible schedule including nights, weekends, and holidays.
• Ability to multitask in a high-energy space.

Responsibilities

• Greet members and guests warmly and make a strong first impression.
• Master front desk systems for check-ins and class arrivals.
• Answer phones and assist members with questions.
• Support shift-specific tasks (front desk, concierge, marketing).
• Monitor facilities and events; submit tickets as needed.
• Maintain security awareness and guest safety.
• Collaborate with departments to recognize great work.

Skills

People skills

Team player

Problem solving

Education

High school diploma / GED

Job description

Job Details

Job Location: Chelsea Piers Fitness - Hudson Square - New York, NY 10014

Salary Range: $18.00 - $18.00 Hourly

Job Category: Hospitality

About Chelsea Piers

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community. Our Hospitality Associates are the heartbeat of our brand – setting the tone for every workout, every recovery session, and every member interaction.

The Opportunity

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. As a Hospitality Associate, you’ll be the first and last impression for every member who walks through our doors and you have the opportunity to make a lasting impact on the member experience. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space – we want to meet you.

Our newest location, opening in Hudson Square this fall, is a 50,000 sq-ft facility spanning three floors in the heart of downtown Manhattan, just steps from the West Village and Greenwich Village. The club will feature four boutique fitness studios, a full-service Recovery Suite with cold plunges and sauna, and an expansive Member Lounge for co-working and community events. This is a unique opportunity to join our Hudson Square founding team and help bring the Chelsea Piers Fitness brand of hospitality to a brand-new neighborhood – building that culture from the ground up.

Why You’ll Love Working Here

• You’ll Make Someone’s Day – every shift is a chance to do purpose-driven work and help someone feel seen, supported, and successful.
• You’ll Play As A Team – we win together and support each other every day.
• You’ll Experience Pathways for Growth – when you pay attention to the details and take ownership of your responsibilities, you open the door to opportunities across the organization.
• It’s Fun – employees receive a complimentary all-access membership to Chelsea Piers Fitness plus discounts on in-club services.

The Role & Responsibilities

As a Hospitality Associate, you will have the responsibility of delivering excellent 5-star hospitality in line with our Chelsea Piers Standards of Excellence and our High Five Approach – creating moments of genuine connection, recognition, and warmth in every interaction.

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

• Welcoming every member, prospective member and guest like a regular – using names when possible and creating a warm first and last impression
• Mastering our member systems to ensure smooth check-ins, class arrivals, and guest experiences
• Answering phones and member questions with energy, empathy and ownership – ensuring every interaction feels personal and helpful
• Supporting shift-specific needs like front desk, concierge, marketing, or street team activations
• Keeping an eye on everything – facilities, locker rooms, events, and personal training sessions – and submitting tickets through appropriate systems
• Monitoring guest awareness and maintaining security awareness
• Problem solving like a pro – you’ll be trained to resolve issues and know when to elevate
• Collaborating with every department, from sales to operations, because hospitality – and recognizing great work – touches everything

Qualifications

• A natural people-person who believes small moments matter – a smile, a name, a high five – and takes pride in making someone’s day
• A team player who takes pride in their work
• A proactive problem solver
• Energized by the fitness & wellness world, regardless of your background – we welcome athletes, performers, coaches, or creators!
• Excited to learn, grow, and take on new challenges
• Calm under pressure and able to multitask in a high-traffic, high-energy space
• Flexible with your schedule – availability on nights, weekends, and holidays
• Comfortable standing for extended periods and lifting up to 30 lbs

Preferred Qualifications

• 6+ months experience in customer service, hospitality, or fitness
• Knowledge of gym operations, group fitness, or front-line tech platforms
• High school diploma/GED required. Preferably Associate Degree or higher

Compensation

• Status: part or full-time availability depends on club’s needs
• Part-time = 12-29 hours
• Full-time = 30-39 hours
• Pay Transparency: $18/hour

Anticipated Start Date

• Two weeks prior to the club opening (targeting fall 2026)