Head Coach

Chelsea-Piers-New-Yor; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Chelsea Piers Fitness in New York is seeking a dedicated professional to manage active and inactive clients, schedule complimentary sessions via Zoho CRM, and help grow our personal training program. This role blends client success with team leadership in a dynamic fitness environment.

You will conduct sessions, handle admin time, assist in hiring and developing trainers, and lead regular education and team-building activities to drive overall member engagement and performance.

Qualifications

• Analysis of key business metrics that drive membership growth.
• Self-motivated/entrepreneurial spirit with an outgoing, diligent, and affable disposition.
• Superior customer service skills with excellent verbal and written communication; strong organization and attention to detail.
• Proficiency in Microsoft Office including Word and Excel.
• Passion for fitness with a team-first mentality.
• Ability to work nights, weekends, and holidays as needed.
• High-energy, passionate, articulate and personable demeanor.
• Leadership and team-management experience.
• Ability to clearly articulate ideas through constant communication.

Responsibilities

• Manage active clients to ensure each client trains at least 1x per week.
• Manage inactive clients to reactivate sessions and retain clients month over month.
• Perform Zoho CRM outreach to schedule complimentary sessions for the team.
• Conduct at least 2 complimentary sessions per day (10 hrs/week) with intent to convert to a PT on staff.
• Provide 20 hours of admin time per week to manage the PT business.
• Conduct up to 10 paid sessions per week (10 hrs/week).
• Assist in hiring, onboarding, and developing Personal Trainers.
• Serve as a mentor for other trainers on staff.
• Lead Exercise Education Monthly Meeting.
• Lead Weekly Team Building Workouts.

Skills

Client management

Sales outreach

Leadership

Communication

Team building

Analytical mindset

Proactivity

Customer service

Tools

Zoho CRM

Microsoft Word

Excel

Job description

About Chelsea Piers:Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.The Opportunity:At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.Why You’ll Love Working Here:Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.Team-Oriented Culture – we win together and support each other every day.Pathways for Growth – from hospitality to management, operations, personal training, and beyond.Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.Role & Responsibilities:Manage active clients to ensure each client is training minimum 1x a week frequencyManage inactive clients to reactivate session utilization and retain clients month over monthPerform Zoho CRM outreach to schedule complimentary sessions for the teamConducts a minimum of 2 complimentary sessions per day (10hrs a week) with intent to convert and assign to a Personal Trainer on staff20 hours of admin time per week to manage the PT businessConducts up to 10 paid sessions per week (10 hours per week)Assist in hiring, onboarding, and developing Personal TrainersServe as a mentor for other trainers on staffLead Exercise Education Monthly MeetingLead Weekly Team Building WorkoutsQualifications:Analysis and understanding of key business metrics that directly impact membership growthSelf-motivated/entrepreneurial spirit with an outgoing, diligent and affable dispositionSuperior customer service skills; excellent and clear communication skills, both verbal and written; strong organizational skills and attention to detailProficiency in Microsoft Office including Word and ExcelPassion for fitness with a team-first mentalityAbility to work on nights, weekends and holidays as neededHigh-energy, passionate, articulate and personableLeadership skills and team management experienceAbility to clearly articulate ideas and perspective through constant communication