Hospitality Assistant Manager: Coach & Operations Leader

The Escape Game, LLC; New York (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

The Escape Game, LLC in New York, NY is seeking an Assistant Manager (Midtown) to support the GM, drive guest experiences, and uphold TEG standards. This full-time role requires strong leadership, coaching, and hands-on collaboration with team members to ensure smooth daily operations.

You will work a schedule including nights, weekends, and holidays, maintain a positive attitude, and model excellent customer service in a fast-paced environment.

Qualifications

• Must work at least 2 weekend shifts and 2 night shifts per week.
• Flexible availability for nights, weekends, holidays.
• Able to handle physical activity: cleaning, painting, standing, lifting 30-40 lbs, minor repairs.
• Align with TEG’s Uniform Standards.

Responsibilities

• Support the GM by executing initiatives and upholding TEG standards.
• Coach team to maintain guest service excellence and smooth operations.
• Maintain composure and adapt in a fast-paced environment.

Skills

Leadership

Coaching

Communication

Interpersonal

Flexibility

Tech basics

Job description

The Escape Game, LLC in New York, NY is seeking an Assistant Manager (Midtown) to support the GM, drive guest experiences, and uphold TEG standards. This full-time role requires strong leadership, coaching, and hands-on collaboration with team members to ensure smooth daily operations.

You will work a schedule including nights, weekends, and holidays, maintain a positive attitude, and model excellent customer service in a fast-paced environment.