Hospitality and Receptionist - Law Firm

Global Business Transformation Solutions, LLC (GBTS); San Francisco (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in San Francisco is seeking a Hospitality and Receptionist to be the primary contact for employees, clients, visitors and vendors, delivering a professional, welcoming experience through outstanding customer service, front desk management, and administrative support.

The role reports to the Lead Receptionist or Client Relations Manager; the position requires a High School Diploma, ability to lift 40 lbs, and willingness to work Monday–Friday 8am–5pm.

Qualifications

• Strong customer service and professional communication required.
• Proficiency in Microsoft Word, Excel, and Teams recommended.
• Ability to learn new programs and catering systems as needed.
• Experience in client-facing roles preferred.
• Physical ability to lift/move up to 40 lbs and assist with setup/breakdown.

Responsibilities

• Greet and assist visitors and employees at the front desk.
• Coordinate meetings, catering and room setups; ensure conference rooms are ready.
• Answer calls and route inquiries to the appropriate staff.
• Maintain reception area and monitor supplies and logs.
• Provide administrative support and support workplace organization.

Skills

Customer service

Professional communication

MS Office

Hospitality

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Teams

Job description

About Us

About Us: Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

This dual function Hospitality and Receptionist role serves as the primary point of contact for employees, clients, visitors, and vendors within Opensity Solutions client environments. This role is responsible for creating a professional and welcoming experience through exceptional customer service, front desk management, communication coordination, and administrative support. The Receptionist plays a key role in maintaining efficient office operations, supporting workplace organization, and ensuring a positive client and guest experience. The position reports to the Lead Receptionist or Client Relations Manager. Location: San Francisco, CA Pay: 24-26hr Schedule: Monday-Friday (8am-5pm)

Responsibilities and Essential Functions

• A friendly dynamic person who is self-motivated, solution orientated and thrives in high end client facing environment where excellence is expected.
• Front-facing position where professional dress and appearance is a must
• Primarily provide reception and hospitality-related services, as well as other duties as needed to fulfill Opensity Solutions’ service agreement with the client
• Will be responsible for setting up and breaking down conference rooms, order, set up and clean up catering and other meeting required items such as easels
• Monitor and listen to clients to understand inquiries and requests to provide accurate information about the facilities and services with prompt assistance
• Perform daily tasks on assigned computer to include booking visitor offices, ordering meals for meetings, responding to email and Teams inquires, processing expenses and payments, etc.
• Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies
• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
• Flexible to work varying schedules and overtime to reflect the business needs of the firm
• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
• Answer incoming telephone calls and direct call traffic to the proper person
• Take accurate and complete messages for those employees who may be unavailable
• Greet and announce visitors in a friendly and business-like manner
• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the site supervisor and client

Knowledge, Skills & Attributes

• Strong linguistic skills both verbally in person and by phone as well as professional writing skills
• Strong computer skills, fluent in Microsoft Word, Excel, Teams, familiar with AI, and very adept at learning new programs that are specific to duties such as catering systems
• Interested in Events from head to toe: Food Service / Catering / Facilities experience a plus
• Ability to function with a high level of patience, tact and diplomacy in handling any complaints and situations
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Willingness and ability to learn new skills

Qualifications

• High School Diploma or equivalent
• Ability to learn skills quickly
• Previous experience in a client service oriented field preferred
• Minimum of 1 year professional level work experience
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Compensation

The Compensation range for this role is 24.00 to 26.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) #INDHP

Equal Opportunity and Inclusive Workplace

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Culture and Values

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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