Hospitality Aide

Compass-Group; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Rapport, a division of FLIK Hospitality Group, seeks a Receptionist in New York to be the first impression for guests and visitors, operating the switchboard and serving as a welcoming, professional point of contact.

You will greet guests by name when possible, manage visitor credentials, answer phones, coordinate meeting room activities, and support building operations to maintain a warm, secure environment for clients and staff.

Qualifications

• Two to three years of experience in a client service / reception position within a hospitality or corporate environment.
• Computer skills and knowledge of office technology/equipment

Responsibilities

• Greets and handles visitors with a smile and maintains eye contact.
• Answers telephones in a friendly, professional manner and takes messages.
• Manages on-floor conference room activities and reservations, notices start/end times and attendees, and coordinates with staff.
• Implements security policies for arriving and departing visitors.
• Acts as Hospitality Services resource for way-finding and building amenities.
• Handles car service requests for visitors and staff.
• Communicates requests to internal support departments (maintenance, IT, AV, mail).
• Performs other duties as assigned.

Skills

Client service

Reception

Hospitality

Tools

Office software

Job description

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefitsof working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Summary:

As a Receptionist, you will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit. Responsible for establishing a welcome, warm, and professional atmosphere for all clients, recruits, customers and employees.

Essential Duties and Responsibilities:

• Properly greets and handles visitors with a smile and maintains eye contact through the entire interaction. Addresses guests and clients by name whenever possible.
• Answers telephones in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests.
• Handles on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advises the appropriate staff members of changes in meeting room status, special requests, etc.
• Implements established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
• Acts as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational information.
• Handles car service requests for visitors and staff members.
• Communicates requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), IT (computer issues), AV technology (meeting room technical support), and mail room (package pickups and deliveries).
• Performs other duties as assigned.

Qualifications:

• Two to three years of experience in a client service / reception position within a hospitality or corporate environment.
• Computer skills and knowledge of office technology/equipment