Hospital Visitor Services & Guest Relations Associate

Children's Hospital Colorado; Aurora (CO); On-site; USD 26,000 - 39,000; Full time

Job summary

Children's Hospital Colorado seeks a Guest Relations Associate to deliver outstanding service to patients, families and visitors. You will manage check-in, health screenings, badge issuance, and direct guests to the correct locations across CHCO facilities.

Responsibilities include verifying visitor status in the Visitor Management System, using Epic for authorizations, and maintaining a calm, professional environment.

Qualifications

• High School diploma or GED.
• One year of administrative/clerical experience in a customer service environment.
• A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis.

Responsibilities

• Conducts mandatory health screenings for all visitors and records results in the Visitor Management System before entry.
• Verifies visitor status and issues badges in the Visitor Management System.
• Delivers high-quality customer service to patients, families, visitors, and staff, professionally.
• Enforces hospital visitor policies; confirms authorization in Epic and starts patient registration when needed.
• De-escalates conflicts and maintains safety by infection-control procedures and clean areas.

Skills

Customer service

Administrative support

Communication

Education

High School diploma or GED

Job description

Children's Hospital Colorado seeks a Guest Relations Associate to deliver outstanding service to patients, families and visitors. You will manage check-in, health screenings, badge issuance, and direct guests to the correct locations across CHCO facilities.

Responsibilities include verifying visitor status in the Visitor Management System, using Epic for authorizations, and maintaining a calm, professional environment.