Hospital Visitor Concierge

ABM Industries; Middleburg Heights (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is hiring a Greeter at Southwest General Hospital in Middleburg Heights, OH. You will welcome visitors, provide directions, answer questions, and help create a positive first impression as part of ABM's frontline team.

The role requires a friendly, professional demeanor, reliability, and the ability to communicate clearly. On-the-job training is provided; strong customer service skills are valued. This is an on-site, full-time position with shift 7:00am-3:30pm.

Qualifications

• Must be 18 years of age or older.
• No experience required and on-the-job training provided.
• No high school diploma, GED or college degree required.
• One year of prior customer service or similar experience preferred.

Responsibilities

• Maintain an assigned work area, such as a business entrance, and keep the area clean and safe.
• Offer hospitality services to guests and create a positive first impression.
• Anticipate and respond to guest needs in a friendly and helpful manner.
• Communicate clearly and professionally with visitors and staff.
• Enact facility emergency procedures when necessary.
• Remain calm, professional, and polite when dealing with disgruntled guests.
• Maintain knowledge of relevant products, policies and procedures.
• Direct customers to appropriate department based on their needs.
• Work as a team player and support other departments.
• Attend all required meetings and training sessions.
• Provide optimal levels of customer service wherever possible.

Skills

Customer service

Communication

Teamwork

Hospitality

Problem-solving

Job description

ABM Industries is hiring a Greeter at Southwest General Hospital in Middleburg Heights, OH. You will welcome visitors, provide directions, answer questions, and help create a positive first impression as part of ABM's frontline team.

The role requires a friendly, professional demeanor, reliability, and the ability to communicate clearly. On-the-job training is provided; strong customer service skills are valued. This is an on-site, full-time position with shift 7:00am-3:30pm.