Hospital Unit Service Coordinator - Neonatal ICU - 141660

University of California San Diego; San Diego (CA); On-site; USD 60,000 - 74,000; Full time

Job summary

UC San Diego Health is seeking a Hospital Unit Service Coordinator for the Neonatal ICU to support a fast-paced NICU environment. You will monitor equipment, admit/discharge patients in the EMR and ensure smooth unit operations, providing compassionate service to families and staff.

The role requires strong communication, critical thinking, and the ability to manage multiple tasks in a high-stakes setting. Employment spans Jacobs Medical Center and Hillcrest Medical Center with night shifts and

Qualifications

• Minimum two (2) years recent experience as a unit secretary/coordinator in a large, complex healthcare environment.
• Completed CPR Healthcare Provider (AHA or equivalent) within 6 months of hire.
• Proficient with Microsoft Office Suite.
• Strong data entry skills and/or keyboard training.
• Database management experience.
• Superb customer service skills.
• Strong critical thinking and problem-solving skills to manage multiple levels of information.
• Excellent interpersonal and communication skills, with empathy and kindness.

Responsibilities

• Maintain courteous and receptive atmosphere for families and visitors.
• Monitor equipment and unit facilities maintenance and temperature.
• Answer telephones and screen unit check-ins.
• Admit and discharge patients through the EMR system.
• Scan medical documents and oversee room turnover.
• Maintain staff and family reference materials.
• Act as a unit resource and support cross-training across units.

Skills

Customer service

Data entry

Critical thinking

Communication skills

Empathy and kindness

Education

2 years college/technical school

CPR Healthcare Provider

Medical Terminology Certificate

Tools

Microsoft Office Suite

Epic/UCSD Scheduling Systems

EMR data entry

Database management

Job description

Payroll Title: HOSP UNIT SVC CRD 3

Department: NICU

Hiring Pay Scale: $28.67 - $35.65 / Hour

Worksite: Jacobs Medical Center

Appointment Type: Career

Appointment Percent: 90%

Union: EX Contract

Total Openings: 1

Work Schedule: Nights, 12-Hour Shifts, Sunday-Saturday

#141660 Hospital Unit Service Coordinator - Neonatal ICU

Filing Deadline: Mon 10/12/2026

UC San Diego values and welcomes people from all backgrounds.

UCSD Layoff from Career Appointment: Apply by 09/30/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Neonatal Intensive Care Unit (NICU) cares for critically ill infants in the Level III NICU at Jacobs Medical Center as well as the Level II NICU at Hillcrest Medical Center. We provide family-centered and evidence-based care for a mixed infant population. Our specialty services include surgery, laser eye treatment, imaging, central line insertion, transport, high risk delivery resuscitation and palliative care.

The NICU Hospital Unit Service Coordinator (HUSC) supports a diverse multidisciplinary team that provides direct patient care in a fast-paced environment. In order to be successful in this role, they will demonstrate excellent critical thinking and time management skills, prove to be highly self-motivated, and offer excellent customer service to families and visitors. Examples of responsibilities include maintaining a courteous and receptive atmosphere, monitoring progress of equipment and unit facilities maintenance, temperature monitoring, answering telephones, screening unit check-ins, admitting and discharging patients through the electronic medical record system, scanning medical documents, overseeing room turnover, maintaining staff and family reference materials, and acting as a unit resource. This position is critical to overall infant security and infection prevention.

It will be imperative to achieve trust in professional relationships through a demonstrated spirit of divisional collegiality and teamwork. Our team emphasizes professionalism, communication, quality and teamwork with a shared goal of offering superb neonatal outcomes. Independent judgment is expected to be exercised within the context of interdisciplinary and multidisciplinary approaches to unit operations. NICU HUSCs will be cross-trained to other units as needed.

This position is required to work at both Jacobs Medical Center and Hillcrest Medical Center. While not required, a cover letter is highly recommended when applying to this position.

MINIMUM QUALIFICATIONS

• Minimum two (2) years recent experience as a unit secretary/coordinator or similar function in a large, complex healthcare environment.
• Completed CPR Healthcare Provider (AHA or equivalent) within 6 months of hire.
• Proficient with Microsoft Office Suite.
• Strong data entry skills and/or keyboard training.
• Database management experience.
• Superb customer service skills.
• Strong critical thinking and problem-solving skills to manage multiple levels of information and responsibilities, and to quickly assess problems and needs to prioritize and develop potential solutions.
• Must be able to function in a fast-paced environment, have excellent interpersonal and communication skills, and consistently demonstrate empathy and kindness to all staff and patients.
• Ability to prioritize and handle critical and/or urgent situations with accuracy, expediency and speed, and tact.

PREFERRED QUALIFICATIONS

• BART or BLS at time of hire.
• Two (2) years college/technical school.
• Medical Terminology Certificate.
• Prior experience in women and/or infant health.
• Prior experience in an acute care department
• Proficiency with Epic, UCSD Paging & Scheduling Systems.
• Bilingual: Spanish/English.

SPECIAL CONDITIONS

• Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $59,863 - $74,437 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $28.67 - $35.65

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace