Telecommunications Operator - St. Elizabeth Youngstown Hospital

Bon Secours Mercy Health; Youngstown (OH); Presencial; USD 17 000 - 25 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive pay

403(b) with employer contributions

Medical, dental, vision benefits

Paid time off

Resumo da oferta

Bon Secours Mercy Health in Youngstown, OH seeks a Telecommunications Operator for part-time shifts. You will handle high-volume calls, provide patient and staff information, and support emergency communications with discretion.

Responsibilities include routing calls, using paging and alert systems, coordinating with clinical and administrative teams, and maintaining logs. This role emphasizes customer service and confidentiality within a hospital operations context.

Qualificações

• High School diploma or equivalent (required).
• Prior call center experience preferred.
• Excellent communication and customer service skills.
• Ability to handle confidential information with discretion.

Responsabilidades

• Operate multi-line switchboard to route calls accurately.
• Be first point of contact for callers and provide information on services.
• Use paging and notification systems for routine and emergency messages.
• Assist with information requests, referrals, and other support services.
• Coordinate with clinical and administrative staff to support patient care.
• Document activity and report issues to leadership.
• Maintain confidentiality and professional communications.
• Support emergency communications and life-safety notifications as needed.
• Monitor alarms and escalate per protocol.

Conhecimentos

Customer service

Communication skills

Emergency communications

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Shift/Schedule

• Part Time - Scheduled for 24 Weekly Hours
• Shift Times - Rotating

Shift/Schedule

• Part Time - Scheduled for 24 Weekly Hours
• Shift Times - Rotating
• Weekends & Holidays - As Required

Primary Function/General Purpose Of Position

The Telecommunications Operator is responsible for receiving, routing, and responding to a high volume of incoming and outgoing calls, providing information and assistance to patients, visitors, physicians, and staff, operating paging and communication systems, and supporting emergency communication processes, as needed.

Essential Job Functions

• Operates multi-line telecommunications and switchboard systems to receive, process, and route incoming and outgoing calls accurately and efficiently.
• Serves as the first point of contact for callers by determining the nature of inquiries and providing accurate information regarding hospital services, departments, locations, and resources.
• Utilizes overhead paging, mass notification, and communication systems to announce authorized messages, emergency notifications, and routine operational communications.
• Assists callers, patients, visitors, physicians, and staff with information requests, referrals, class registrations, and other support services as appropriate.
• Contacts clinical, administrative, and support personnel as requested to facilitate patient care, operational needs, and emergency response activities.
• Documents communication activity, maintains required logs, and reports unusual events, communication issues, or service concerns to leadership.
• Provides exceptional customer service while maintaining confidentiality and professionalism in all communications.
• May receive, coordinate, and facilitate routine, urgent, and emergency communications in support of patient care, hospital operations, safety and security response, emergency management and organizational communication needs.
• May monitor designated security, fire, and life-safety alarm systems and initiate appropriate notification and escalation procedures according to established protocols.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High School diploma or equivalent (required)

Work Experience

Prior call center experience (preferred)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff