Switchboard Operator

BHS Baptist Healthcare System; Corbin (KY); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

PRN (As Needed)

Retirement plans

Flimp Decisions plan options

Job summary

Baptist Health is seeking a PRN 1st shift PBX Switchboard Operator in Corbin, KY. You will answer and route calls, document messages, and coordinate emergency codes while handling multiple screens and tasks. This role serves as the information desk and supports safety and customer service standards.

The position requires a high school diploma or GED, with no prior experience required though related switchboard or customer service experience is preferred. Training in PBX/Switchboard is a plus.

Qualifications

• High School Diploma or GED required.
• No prior experience required; one year of related switchboard, customer service, or communications experience preferred.
• PBX/switchboard operation training preferred.
• Typing and general office/computer training preferred.
• Basic computer skills required.
• No licensure, certification, registration, or life support certification required.

Responsibilities

• Answer and route incoming calls professionally and provide accurate information to callers.
• Receive, document, and route messages to providers and staff, ensuring timely follow-up.
• Respond to and coordinate emergency codes, alarms, and overhead paging activities.
• Operate switchboard, communication, and information systems while managing multiple tasks.
• Process and route work orders and service requests accurately and efficiently.
• Maintain knowledge of emergency procedures, safety protocols, and compliance requirements.
• Support Baptist Health's mission, values, culture of safety, and customer service standards.
• Complete required training and adhere to organizational policies and regulatory requirements.

Skills

Customer service

Switchboard operations

Typing

Basic computer skills

Education

High School Diploma or GED

Tools

PBX/switchboard system

Job description

PBX Switchboard Operator PRN 1st Shift PBX (Switchboard) I Corbin, KY

Summary Job Description

The BPX unit serves as the hospital's central communications hub, responsible for managing all incoming and outgoing calls, paging systems, and emergency communication services 24 hours a day. Primarily responsible for answering and routing all incoming calls. Maintains current knowledge of all Code procedures, including Code 1, disaster, fire, bomb, and electrical alerts. Responds promptly and appropriately to all alarms and is responsible for overhead paging. Requires the ability to consistently manage multiple tasks simultaneously while operating multiple computer screens. Functions as the information desk for the organization. Consistently monitors and adheres to safety responsibilities and initiatives. Demonstrates an ongoing commitment to the mission, vision, and values of Baptist Health.

Description

• Answer and route incoming calls professionally and provide accurate information to callers.
• Receive, document, and route messages to providers and staff, ensuring timely follow-up.
• Respond to and coordinate emergency codes, alarms, and overhead paging activities.
• Operate switchboard, communication, and information systems while managing multiple tasks.
• Process and route work orders and service requests accurately and efficiently.
• Maintain knowledge of emergency procedures, safety protocols, and compliance requirements.
• Support Baptist Health's mission, values, culture of safety, and customer service standards.
• Complete required training and adhere to organizational policies and regulatory requirements.

Requirements

• High School Diploma or GED required.
• No prior experience required; one year of related switchboard, customer service, or communications experience preferred.
• PBX/switchboard operation training preferred.
• Typing and general office/computer training preferred.
• Basic computer skills required.
• No licensure, certification, registration, or life support certification required.

Benefits

• PRN (As Needed) Preventive Plan Retirement Plans Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs.
• The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet or Pathway to Excellence designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

Notice of Non-discrimination and Accessibility to Services

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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