Hospital Switchboard & Caller Experience Specialist

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; On-site; USD 28,000 - 34,000; Full time

Job summary

Dolly Parton Children’s Hospital is seeking a switchboard operator to answer calls promptly, direct inquiries, and support the Admitting/PBX team. The role emphasizes professionalism, patient confidentiality, and responsiveness in a busy hospital environment.

The ideal candidate has a high school diploma, strong communication skills, and the ability to work under pressure while maintaining accuracy and courtesy on every interaction.

Qualifications

• Excellent verbal communication skills.
• Ability to handle high-stress environments.
• Able to work at a computer and view screens.

Responsibilities

• Answer a multi-line switchboard quickly and route calls to their destination.
• Greet and assist callers and visitors professionally.
• Maintain and update a list of on-call personnel and key contacts.
• Comply with HIPAA and organizational guidelines on patient confidentiality.
• Provide accurate information and support to callers and staff.

Skills

Verbal communication

Phone etiquette

Multitasking

Decision making

Education

High School Diploma/GED

Job description

Dolly Parton Children’s Hospital is seeking a switchboard operator to answer calls promptly, direct inquiries, and support the Admitting/PBX team. The role emphasizes professionalism, patient confidentiality, and responsiveness in a busy hospital environment.

The ideal candidate has a high school diploma, strong communication skills, and the ability to work under pressure while maintaining accuracy and courtesy on every interaction.