Hospital Support Tech

cwi; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's Wisconsin is seeking a Hospital Support Tech to help keep patient care areas stocked, organized, and ready to support exceptional care. You will work closely with nurses and other team members to ensure a smooth patient experience.

This role emphasizes safe patient transport, friendly service, and adherence to infection control protocols in a fast-paced hospital setting.

Qualifications

• High School Diploma, GED, HSED, or equivalent experience.
• Basic computer and technology skills.
• Ability to work independently, prioritize tasks, and follow policies.
• Strong problem-solving and attention to detail.
• Excellent interpersonal and communication skills with patients and families.

Responsibilities

• Maintain patient care areas by ensuring supplies and equipment are readily available, clean, and properly stored.
• Monitor inventory levels, restock supplies, and check expiration dates.
• Clean and prepare equipment for patient use.
• Safely transport patients and family members when needed.
• Communicate effectively with the healthcare team to support patient care.

Skills

Strong interpersonal skills

Excellent communication

Attention to detail

Ability to work independently

Basic computer skills

Education

High School Diploma or GED or equivalent

Job description

Make a Difference Every Day

Join our team and play an essential role in creating a safe, clean, and welcoming environment for patients, families, and caregivers. As a Hospital Support Tech, you will directly contribute to the patient experience by ensuring care units are well-stocked, organized, and prepared to support exceptional patient care. This position is ideal for individuals who enjoy helping others, thrive in a fast-paced healthcare environment, and take pride in providing outstanding service.

Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/

What You'll Do

Support Patient Care Operations

• Maintain patient care areas by ensuring supplies and equipment are readily available, clean, and properly stored.
• Monitor inventory levels, restock supplies as needed, and check product expiration dates to ensure patient safety and regulatory compliance.
• Clean and prepare equipment for patient use.

Assist Patients and Families

• Safely transport patients, family members, and visitors throughout the hospital using appropriate transport methods and infection prevention protocols.
• Provide compassionate assistance and excellent customer service during patient interactions.
• Respond appropriately in emergency situations by seeking immediate clinical support when needed.

Promote a Safe and Organized Environment

• Help maintain a clean, organized, and safe patient care environment.
• Participate in Continual Service Readiness (CSR) activities to support compliance with hospital and regulatory standards.
• Identify and report equipment issues, safety concerns, or maintenance needs promptly.

Collaborate with the Healthcare Team

• Communicate effectively with nurses, physicians, and other healthcare professionals to support patient care needs.
• Utilize email, phones, pagers, Voalte, and other communication tools to stay connected and informed.
• Assist with additional duties such as transporting laboratory specimens and supporting departmental operations as needed.

What We're Looking For

Required Qualifications

• High School Diploma, GED, HSED, or equivalent experience.
• Basic computer and technology skills.
• Ability to work independently, prioritize tasks, and follow established policies and procedures.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal and communication skills with a commitment to providing exceptional service to patients and families.

Preferred Qualifications

• Previous healthcare experience or knowledge of healthcare environments.
• Basic Life Support (BLS) certification through the American Heart Association, American Red Cross, or National Safety Council.

West 9 - Surgical-Medical Shorter Stay Unit

West 9 is a 24-bed acute care unit. This unit cares for both medical and surgical patient populations. All Acute Care burn patients requiring dressing changes, surgical interventions, and management are cared for here. Procedural Short Stay (PSS) and Observation patients are the other focus for this department. Typical diagnoses for the Pediatric Hospital Medicine patients are: asthma, bronchiolitis, dehydration/viral gastroenteritis, skin & soft tissue infection/cellulitis, unintentional toxic ingestion, and croup. Nurses may also care for medical patients with varying diagnoses who are expected to have a shorter hospital stay

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council