Hospital Support Tech

CHS Children's Hospital and Health System, Inc.; Milwaukee (WI); On-site; USD 27,000 - 37,000; Full time

Job summary

Children’s Wisconsin in Milwaukee is seeking a Hospital Support Tech to play a pivotal role in patient care operations. You will keep care units stocked, organized, and prepared to support exceptional patient care, while assisting patients and families and maintaining a safe hospital environment.

The role suits individuals who thrive in a fast-paced healthcare setting, enjoy helping others, and take pride in providing outstanding service.

Qualifications

• High School Diploma, GED, HSED, or equivalent experience.
• Basic computer and technology skills.
• Ability to work independently, prioritize tasks, and follow established policies and procedures.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal and communication skills with a commitment to providing exceptional service to patients and families.

Responsibilities

• Support Patient Care Operations: Maintain patient care areas by ensuring supplies and equipment are readily available, clean, and properly stored.
• Monitor inventory levels, restock supplies as needed, and check product expiration dates to ensure patient safety and regulatory compliance.
• Clean and prepare equipment for patient use.
• Assist Patients and Families: Safely transport patients, family members, and visitors throughout the hospital using appropriate transport methods and infection prevention protocols.
• Provide compassionate assistance and excellent customer service during patient interactions.
• Respond appropriately in emergency situations by seeking immediate clinical support when needed.
• Promote a Safe and Organized Environment: Help maintain a clean, organized, and safe patient care environment.
• Participate in Continual Service Readiness (CSR) activities to support compliance with hospital and regulatory standards.
• Identify and report equipment issues, safety concerns, or maintenance needs promptly.
• Collaborate with the Healthcare Team: Communicate effectively with nurses, physicians, and other healthcare professionals to support patient care needs.
• Utilize email, phones, pagers, Voalte, and other communication tools to stay connected and informed.
• Assist with additional duties such as transporting laboratory specimens and supporting departmental operations as needed.

Skills

Basic computer skills

Strong problem-solving

Excellent communication skills

Education

High School Diploma/GED/HSED

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Make a Difference Every Day

Join our team and play an essential role in creating a safe, clean, and welcoming environment for patients, families, and caregivers.

As a Hospital Support Tech, you will directly contribute to the patient experience by ensuring care units are well-stocked, organized, and prepared to support exceptional patient care. This position is ideal for individuals who enjoy helping others, thrive in a fast-paced healthcare environment, and take pride in providing outstanding service.

What You'll Do

Support Patient Care Operations Maintain patient care areas by ensuring supplies and equipment are readily available, clean, and properly stored.

Monitor inventory levels, restock supplies as needed, and check product expiration dates to ensure patient safety and regulatory compliance.

Clean and prepare equipment for patient use.

Assist Patients and Families Safely transport patients, family members, and visitors throughout the hospital using appropriate transport methods and infection prevention protocols.

Provide compassionate assistance and excellent customer service during patient interactions.

Respond appropriately in emergency situations by seeking immediate clinical support when needed.

Promote a Safe and Organized Environment Help maintain a clean, organized, and safe patient care environment.

Participate in Continual Service Readiness (CSR) activities to support compliance with hospital and regulatory standards.

Identify and report equipment issues, safety concerns, or maintenance needs promptly.

Collaborate with the Healthcare Team Communicate effectively with nurses, physicians, and other healthcare professionals to support patient care needs.

Utilize email, phones, pagers, Voalte, and other communication tools to stay connected and informed.

Assist with additional duties such as transporting laboratory specimens and supporting departmental operations as needed.

What We're Looking For

Required Qualifications High School Diploma, GED, HSED, or equivalent experience.

Basic computer and technology skills.

Ability to work independently, prioritize tasks, and follow established policies and procedures.

Strong problem-solving skills and attention to detail.

Excellent interpersonal and communication skills with a commitment to providing exceptional service to patients and families.

Preferred Qualifications

Previous healthcare experience or knowledge of healthcare environments.

Basic Life Support (BLS) certification through the American Heart Association, American Red Cross, or National Safety Council.

West 9 – Surgical-Medical Shorter Stay Unit

West 9 is a 24-bed acute care unit.

This unit cares for both medical and surgical patient populations.

All Acute Care burn patients requiring dressing changes, surgical interventions, and management are cared for here.

Procedural Short Stay (PSS) and Observation patients are the other focus for this department.

Typical diagnoses for the Pediatric Hospital Medicine patients are: asthma, bronchiolitis, dehydration/viral gastroenteritis, skin & soft tissue infection/cellulitis, unintentional toxic ingestion, and croup.

Nurses may also care for medical patients with varying diagnoses who are expected to have a shorter hospital stay.

Children Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council Dedicated solely to the health and well-being of children

Dedicated solely to the health and well-being of children

We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life-saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.