Hospital Service Response Rep - Night Shift & Dispatch

Mohawk Valley Health System; City of Utica (NY); On-site; USD 25,000 - 32,000; Part time

Job summary

Mohawk Valley Health System in Utica, NY is seeking a Service Response Center Representative for occasional evening and night shifts. You will handle incoming calls, route requests, and collaborate with hospital departments to meet patient, visitor, and staff needs.

Requirements include a high school diploma and strong interpersonal skills; hospital customer service experience is preferred. This is a part-time, 0.38 FTE role with a pay range of $18–$23 per hour, and involves coordinating

Qualifications

• Required: High school diploma or equivalent.
• Preferred: Experience in customer service, experience in a hospital setting preferred.
• Expertise in interpersonal dynamics.

Responsibilities

• Answer all incoming calls and route them appropriately.
• Maintain open communication with hospitality departments and hospital staff.
• Handle emergency code response and notifications throughout the system.
• Evaluate and dispatch jobs to appropriate department and ensure tasks are completed timely.
• Perform other duties as delegated by the Supervisor or Senior staff.

Skills

Interpersonal skills

Call center

Multitasking

Education

High school diploma or equivalent

Interpersonal dynamics expertise

Job description

Mohawk Valley Health System in Utica, NY is seeking a Service Response Center Representative for occasional evening and night shifts. You will handle incoming calls, route requests, and collaborate with hospital departments to meet patient, visitor, and staff needs.

Requirements include a high school diploma and strong interpersonal skills; hospital customer service experience is preferred. This is a part-time, 0.38 FTE role with a pay range of $18–$23 per hour, and involves coordinating