Service Response Center Rep - Occasional Eve/Night

Mohawk Valley Health System; City of Utica (NY); On-site; USD 25,000 - 32,000; Part time

Job summary

Mohawk Valley Health System in Utica, NY is seeking a Service Response Center Representative for occasional evening and night shifts. You will handle incoming calls, route requests, and collaborate with hospital departments to meet patient, visitor, and staff needs.

Requirements include a high school diploma and strong interpersonal skills; hospital customer service experience is preferred. This is a part-time, 0.38 FTE role with a pay range of $18–$23 per hour, and involves coordinating

Qualifications

• Required: High school diploma or equivalent.
• Preferred: Experience in customer service, experience in a hospital setting preferred.
• Expertise in interpersonal dynamics.

Responsibilities

• Answer all incoming calls and route them appropriately.
• Maintain open communication with hospitality departments and hospital staff.
• Handle emergency code response and notifications throughout the system.
• Evaluate and dispatch jobs to appropriate department and ensure tasks are completed timely.
• Perform other duties as delegated by the Supervisor or Senior staff.

Skills

Interpersonal skills

Call center

Multitasking

Education

High school diploma or equivalent

Interpersonal dynamics expertise

Job description

Select how often (in days) to receive an alert: Create Alert

Service Response Center Rep - Occasional Eve/Night

Job Summary

Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.

Core Job Responsibilities

• Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
• Maintain open communication with all hospitality departments and hospital staff
• Handle Emergency code response and notifications throughout the system
• Evaluate and dispatch jobs to appropriate department and ensure all tasks are completed within a timely manner
• Any additional tasks delegated from the Manager/Supervisor/Senior Support Services Tech as needed
• Perform other duties as required.

Education/Experience Requirements

Required:

• High school diploma or equivalent
• Expertise in interpersonal dynamics

Preferred:

• Previous experience in customer service, experience in a hospital setting preferred

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Req Id 98179
Department COMMAND CTR - TELEMETRY
Shift Nights
Shift Hours Worked 7.50
FTE 0.38
Work Schedule UFCSM
Employee Status A6 - Part-Time (less than 975 hours per year)
Union 2006 - UFCW
Pay Range $18 - $23 per hour