Hospital Security Specialist: Patient & Visitor Safety

800 Baystate Mercy Hospital, LLC; United States; On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking a Security Officer to protect lives and property across Baystate Mercy Hospital. The role includes patrolling campuses, enforcing access control, responding to emergencies, and assisting in traffic control and patient safety.

Strong communication and documentation skills are essential. The position involves de‑escalation, incident reporting, and collaboration with clinical staff to ensure a safe environment for patients, visitors, and employees.

Qualifications

• High School/GED diploma required; customer service background essential.
• Associate degree preferred in related field or security-focused coursework.
• Strong communication and documentation skills required.

Responsibilities

• Patrols facility and grounds, monitors for hazards, and reports security issues.
• Enforces access control and issues badges per policy.
• Responds to codes and emergencies, assists with incident response.
• Provides escorts and assists in traffic control and parking management.
• Conducts preliminary investigations and documents findings clearly.
• Operates weapons detection equipment and maintains security procedures.
• Supports patient, staff, and visitor safety and crisis de-escalation as needed.

Skills

Customer service

Communication

Report writing

Microsoft Word

Education

High School Diploma/GED

Associate's degree preferred

Job description

Baystate Health is seeking a Security Officer to protect lives and property across Baystate Mercy Hospital. The role includes patrolling campuses, enforcing access control, responding to emergencies, and assisting in traffic control and patient safety.

Strong communication and documentation skills are essential. The position involves de‑escalation, incident reporting, and collaboration with clinical staff to ensure a safe environment for patients, visitors, and employees.