Hospital Security & Safety Officer

Baystate Health; Palmer (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health security officers protect life and property across hospital campuses, patrolling buildings and grounds, monitoring surveillance, and enforcing access control. The role supports safe patient care by escorting individuals, managing traffic, and responding to codes and emergencies.

Responsibilities include de-escalation, basic investigations, and reporting, with a focus on customer service and collaboration with clinical teams.

Qualifications

• High School/GED diploma required.
• Strong customer service and communication abilities.
• Experience with basic word processing and report writing.

Responsibilities

• Patrol facility and grounds, inspect hazards, and respond to service calls and alarms.
• Enforce access control and issue badges according to policy.
• Provide escorts and assist in traffic control and emergency responses.
• De-escalate distressed individuals and assist in incident investigations.
• Prepare incident reports and coordinate with supervision during shifts.

Skills

Customer service

Communication

Microsoft Word

Report writing

Education

GED or HiSET

Associate degree (preferred)

Job description

Baystate Health security officers protect life and property across hospital campuses, patrolling buildings and grounds, monitoring surveillance, and enforcing access control. The role supports safe patient care by escorting individuals, managing traffic, and responding to codes and emergencies.

Responsibilities include de-escalation, basic investigations, and reporting, with a focus on customer service and collaboration with clinical teams.