Security Officer

800 Baystate Mercy Hospital, LLC; United States; On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking a Security Officer to protect lives and property across Baystate Mercy Hospital. The role includes patrolling campuses, enforcing access control, responding to emergencies, and assisting in traffic control and patient safety.

Strong communication and documentation skills are essential. The position involves de‑escalation, incident reporting, and collaboration with clinical staff to ensure a safe environment for patients, visitors, and employees.

Qualifications

• High School/GED diploma required; customer service background essential.
• Associate degree preferred in related field or security-focused coursework.
• Strong communication and documentation skills required.

Responsibilities

• Patrols facility and grounds, monitors for hazards, and reports security issues.
• Enforces access control and issues badges per policy.
• Responds to codes and emergencies, assists with incident response.
• Provides escorts and assists in traffic control and parking management.
• Conducts preliminary investigations and documents findings clearly.
• Operates weapons detection equipment and maintains security procedures.
• Supports patient, staff, and visitor safety and crisis de-escalation as needed.

Skills

Customer service

Communication

Report writing

Microsoft Word

Education

High School Diploma/GED

Associate's degree preferred

Job description

Job Summary

Under the direction of the security supervisor, protects the life and property of all persons on Baystate Health property. Ensures consistent and safe service delivery throughout the medical centre /hospital. Patrols hospital buildings and grounds and acts to deter loss of institution, employees, patients, and visitors by preventing illegal entry by unauthorized individuals. Monitors surveillance cameras and reports any suspicious activities. Ensures a safe and secure environment by operating weapons detection systems. Enforces the access control program. Examine doors and windows to ensure they are secure and check and maintain hospital vehicles' security. Monitors fire, security, and infant security protection systems as applicable. The officer is responsible for responding to all calls for assistance and responding to emergency codes. Ability to make decisions guided by general instruction and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Provides escorts for patients, visitors, employees, and students. Assists in traffic control for fire and other emergent situations. Handles disruptive situations. Conducts preliminary investigations. Performs special assignments as assigned by the Security Supervisor

Job Responsibilities

• 1) Patrols facility and grounds or maintains fixed post coverage, inspecting security, health, and safety hazards, unauthorized persons, and unsecured doors and windows, making notifications, or taking corrective actions as necessary. Responds to calls for service, alarms, and emergency code activation, rendering aid, traffic/pedestrian control, and clinician assistance, such as de‑escalating emotionally distressed persons who may pose a safety risk to themselves or others. Report any unusual occurrences, property damage, thefts, and all suspicious activities. Prepares reports specific to the problem noted. Interacts with staff by communicating crime prevention and security awareness information
• 2) Enforces the access control program. Issues visitor badges by policy. Explains access denials clearly, following policy guidelines. Identifies persons without identification in all areas of Baystate Health facilities. Ensures doors within the patrol area are secured/opened at the correct times and completes unsecured door reports. Documents inspection of high-risk areas. Clears floors of visitors as requested by nursing staff. Issues vendor and other specialty badges. Takes immediate action to correct security/safety problems. Conducts building rounds to ensure that doors/windows are securely locked. Responds to requests to lock and unlock doors and also secure doors according to specified schedules
• 3) Focus on the protection, safeguarding, security, and customer service needs of patients, visitors, and employees, as well as their possessions and medical center property, in a manner that maintains the highest quality of safety and service to the BH Community.
• 4) Responds to codes and other emergencies immediately as directed by the supervisor. Operates fire equipment following department procedures. Has a working knowledge of emergency response plans and assists the supervisor and Emergency Management Director in setting up the emergency operations center (EOC). They will also notify the Police when appropriate.
• 5) Assists in traffic control. Keeps fire lanes clear of traffic. Provides direction to visitors on parking and patient pick-up areas. Performs traffic control for helicopter landings. Follows procedures for enforcing parking rules and complete reports. Controls vehicle traffic in and around the institution to prevent congestion.
• 6) Handles disruptive situations. Understands policy on the use of force. Manages complex, dynamic, and emotionally charged situations in an effort to restore order. Employs proven crisis intervention techniques. Use effective and appropriate de‑escalation techniques when addressing disorderly, disruptive, or emotionally charged persons. Demonstrates understanding of restraint protocols. Works with other departments to provide a team approach to managing disruptive incidents
• 7) Provide escorts as directed by security supervisor. Ensure safe escort to employees and visitors within and when leaving the institution as requested.
• 8) Conducts preliminary investigations. Collects all required preliminary information at the incident scene, including personal data, property data, relevant times, and circumstances. Renders a report in a timely manner. Conducts complete investigations on lost and found property cases. Checks all repositories and nursing units and shows the ability to trace patient progress through the facility.
• 9) Performs special assignments. Controls the movements of patients the medical staff identifies as being at risk. Provides temporary support to clinics, offices, or other areas as required. Performs mobile patrols of campus. Provides security for special events.
• 10) Provides escorts. Ensures timely and safe escort to employees and others within the medical facility for Behavioral Patients and Criminal Traumas or others as requested by care team. Performs patient watches in Emergency Department and on inpatient units on occasion and upon request.
• 11) All regions may assist inpatient units on occasion and upon request in the event of physically aggressive patients.
• 12) Demonstrates and models principles of service excellence in support of the patient /employee experience
• 13) Completes all incident reports objectively, writes in a clear and legible style, and submits all incident reports and accompanying documentation to the Supervisor before departing at the end of their shift
• 14) Photo ID System—has working knowledge of the ID system to create and reprint ID badges and provide access to the Premisys System.
• 15) When on building rounds, officers will be required to swipe at any card access reader they come across during rounds.
• 16) Demonstrates professionalism when directing employees, staff, visitors, and patients to all areas of the hospital as requested. Provide assistance to above as needed.
• 17) Conduct guest and staff screenings, following established safety protocols. Operate weapons detection equipment according to manufacterer guidelines and organizational protocols. Conduct visual inspections of bags, personal items, and equipment required. Identify prohibited items and follow established procedures to resolve alerts safely and efficiently. Maintain awareness of behavioral indicators that may signal potential safety risks.
• 18) BMC Only—Officers will provide escorts to the Operating Room or other procedures areas as required and for admissions to nursing units for Criminal traumas. They will also support nursing units in the event of a Criminal Trauma admission by screening visitors at the bedside with Photo ID checks on all visitors and positioning themselves outside the patient room for the first 48 hours of any admission. Detail may continue if threat assessment warrants.
• 19) Has a working knowledge of the Security Operations Center SOC.

Required Education/Experience

High School/GED Diploma Customer service background and the ability to communicate effectively.

Preferred Education/Experience

Associate's degree 3-6 months of military, police, fire, corrections, behavioral health, or healthcare security experience. If no security-related experience, an associate or bachelor’s degree in a related field may be considered in lieu of experience.

Skills and Competencies

Proficient in Microsoft Word, report writing skills, and good customer service/communication skills. Utilize computer systems to document work activity and to assist visitors in determining where patients are located Note:

Compensation

Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $19.29 - $22.16 - $25.87

Equal Opportunity Statement

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care. Learn more at BaystateHealth.Org The ever-growing health system includes six Massachusetts hospitals: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield Baystate Mercy Hospital in Springfield