Hospital Room Service Supervisor - Per Diem Onsite

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 39,000 - 56,000; Part time

Job summary

Brigham and Women's Hospital, Inc. seeks a Room Service Supervisor to lead daily patient meal service operations and ensure timely, high-quality, patient-specific meals with exceptional service for patients, guests and staff.

This role oversees a multidisciplinary team and enforces food safety, sanitation, and regulatory standards while coordinating with clinical dietitians to meet dietary needs.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of food service or customer service experience; supervisory experience preferred.
• Knowledge of therapeutic diets and healthcare food service operations preferred.
• Basic computer skills (including Computrition) and Microsoft Office knowledge preferred.
• Basic math skills and cash handling experience required.

Responsibilities

• Supervise and coordinate the activities of Room Service staff, including Guest Service Attendants, Call Center Operators, Cooks, and Dish Attendants.
• Ensure patient meal delivery within established timeframes (within 45 minutes) and timely tray collection.
• Maintain 100% accuracy of patient trays in accordance with diet orders and menu selections.
• Monitor and enforce food quality, portion control, and presentation standards.
• Oversee daily operations, including staffing, scheduling, and workflow adjustments.
• Ensure proper inventory levels and stocking prior to each meal service.
• Monitor and enforce sanitation, food safety, and HACCP compliance standards.
• Communicate patient dietary needs, allergies, and service issues with staff and clinical dietitians.
• Support service recovery efforts to maintain high levels of patient satisfaction.
• Manage cash handling processes in accordance with department policies.
• Train, coach, and evaluate staff performance; address performance issues and support staff development.
• Assist with onboarding and training of new employees and dietetic interns.
• Collaborate with leadership and other departments to ensure smooth operations.

Skills

Leadership

Communication

Multitasking

Attention to detail

Food safety

Confidentiality

Organization

Problem solving

Diversity leadership

Education

High School Diploma or equivalent

Tools

Computrition

Microsoft Office

Job description

Brigham and Women's Hospital, Inc. seeks a Room Service Supervisor to lead daily patient meal service operations and ensure timely, high-quality, patient-specific meals with exceptional service for patients, guests and staff.

This role oversees a multidisciplinary team and enforces food safety, sanitation, and regulatory standards while coordinating with clinical dietitians to meet dietary needs.