Hospital Room Service Lead

Brigham and Women's Hospital; Boston (MA); On-site; USD 39,000 - 56,000; Part time

Job summary

The Brigham and Women's Hospital is seeking a Room Service Supervisor to lead daily patient meal service operations and ensure timely, high-quality, patient-specific meals in a fast-paced hospital environment.

You will supervise a multidisciplinary team of Guest Service Attendants, Call Center Operators, Cooks, and Dish Attendants, coordinate staffing and workflow, and uphold food safety and HACCP standards while maintaining accuracy of trays and diet orders.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of food service or customer service experience required; supervisory experience preferred.
• Knowledge of therapeutic diets and healthcare food service operations preferred.

Responsibilities

• Supervise and coordinate the activities of Room Service staff, including Guest Service Attendants, Call Center Operators, Cooks, and Dish Attendants.
• Ensure patient meal delivery within established timeframes (within 45 minutes) and timely tray collection.
• Maintain 100% accuracy of patient trays in accordance with diet orders and menu selections.
• Monitor and enforce food quality, portion control, and presentation standards.
• Oversee daily operations, including staffing, scheduling, and workflow adjustments.
• Ensure proper inventory levels and stocking prior to each meal service.
• Monitor and enforce sanitation, food safety, and HACCP compliance standards.
• Communicate patient dietary needs, allergies, and service issues with staff and clinical dietitians.
• Support service recovery efforts to maintain high levels of patient satisfaction.
• Manage cash handling processes in accordance with department policies.
• Train, coach, and evaluate staff performance; address performance issues and support staff development.
• Assist with onboarding and training of new employees and dietetic interns.
• Collaborate with leadership and other departments to ensure smooth operations.

Skills

Customer service experience

Supervisory experience

Therapeutic diets knowledge

Communication skills

Cash handling

Education

High School Diploma or equivalent

Tools

Computrition

Microsoft Office

Job description

The Brigham and Women's Hospital is seeking a Room Service Supervisor to lead daily patient meal service operations and ensure timely, high-quality, patient-specific meals in a fast-paced hospital environment.

You will supervise a multidisciplinary team of Guest Service Attendants, Call Center Operators, Cooks, and Dish Attendants, coordinate staffing and workflow, and uphold food safety and HACCP standards while maintaining accuracy of trays and diet orders.