Hospital Registration Operations Lead

Optum; Minneapolis (MN); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum, in strategic partnership with Allina Health, seeks a Hospital Registration Supervisor to manage daily operations of the department at 800 E 28th St, Minneapolis. You will supervise staff, resolve issues, review performance, and ensure HIPAA and billing compliance while guiding training and development.

This role emphasizes strong leadership, data-driven improvement, and collaboration with management to implement policies, budgets, and process enhancements across the revenue cycle.

Qualifications

• 3+ years of revenue cycle experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to occasionally travel to other local sites for in-person leadership meetings.
• Must be 18 years of age or older.
• 2+ years of supervisory experience.

Responsibilities

• Coordinates the day-to-day support for staff and department.
• Addresses staff turnover, education and training.
• Provides feedback to employees through formal and informal coaching.
• Manages performance issues and reviews. Conducts performance evaluations that are timely and constructive.
• Assesses training needs and conducts training or other educational opportunities.
• Analyzes performance metrics to locate and resolve trends and issues.
• Monitors and reports on staff quality and productivity by completing monthly audits.
• Interview, hire and mentor new staff to achieve peak performance.
• Manages timekeeping and attendance.
• Acts as technical resource for staff and patients.
• Proactively identify, address and resolve issues and concerns.
• Completes monthly 1:1's and Rounding's to maintain consistent engagement with employees.
• Oversees and guides the work of employees. Communicate effectively with team members and other departments to ensure smooth operations.
• Works with the manager to provide program and staff development as identified.
• Collaborate with the manager to establish policies and procedures.
• Organize and produce effective in person staff meetings throughout the year.
• Executes and implement approved budgets and financials.
• May be responsible for communicating developed budgets and managing the developed budget.
• Other duties as assigned.

Skills

Revenue cycle experience

Microsoft Office

Travel to local sites

18 years or older

Tools

Microsoft Office

Job description

Optum, in strategic partnership with Allina Health, seeks a Hospital Registration Supervisor to manage daily operations of the department at 800 E 28th St, Minneapolis. You will supervise staff, resolve issues, review performance, and ensure HIPAA and billing compliance while guiding training and development.

This role emphasizes strong leadership, data-driven improvement, and collaboration with management to implement policies, budgets, and process enhancements across the revenue cycle.