Hospital Public Safety Night Shift Supervisor

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Protection Services professional to oversee shift operations as Officer-in-Charge, ensuring staffing levels and incident response quality. The role involves documentation, adherence to department standards, and coordination of multiple shift activities in a hospital setting.

The position emphasizes compliance, professional development, and strong communication with staff and hospital leadership to maintain safety across patients and visitors.

Responsibilities

• Is responsible for all duties of Officer-in-Charge
• Maintains current work schedules to ensure minimum staffing levels
• Monitors compliance to department reporting and quitting times, providing documentation of violations or deviations to the department standard
• Participates in and ensures proper incident response, directs operations, inspects documentation and initiates follow-up investigations
• Assures quality of work (patrol procedures, report content, and desk duties), documenting unsatisfactory performance for review by department manager
• Uses sound judgment to determine a need for manager's intervention
• Completes "Summary of OIC Activity" for each shift supervised
• Oversees activities of the parking garage cashier to ensure productivity and compliance with duties and responsibilities
• Intervenes, if necessary, to ensure continuity of service. Documents and reports all irregularities
• Assists with preparation of department payroll and associated documentation as needed
• Assures cost effective operations
• Monitors uniforms, radios, keys and other department equipment to ensure compliance with department standards
• Makes recommendations for utilization of department budget to maximize efficiency
• Coordinates all shift activities and operations
• Inspects and approves all incident reports for content and form
• Coordinates duty assignments, and provides support for delegated functions, as evident by shift productivity
• Reports safety hazards and recommends corrective action, as indicated by officers documentation
• Fosters commitment to professional advancement
• Understands standards for protection officer and works with officers to ensure they are able to meet standards
• Recommends corrective action to ensure appropriate employee performance
• Reports exceptional performance of duties by officers, as indicated, based on input from non-departmental sources and personal observations
• Encourages officers to take advantage of all department-sponsored meetings, educational, and training sessions
• Assists with preparation and presentation of performance evaluations
• Ensures positive public relations demeanor
• Maintains positive posture, polite, and respectful communications with patients, families, visitors, and other employees as indicated by manager's observations
• Communicates with officers, officers in charge, hospital supervisory person

Job description

Beth Israel Lahey Health is seeking a Protection Services professional to oversee shift operations as Officer-in-Charge, ensuring staffing levels and incident response quality. The role involves documentation, adherence to department standards, and coordination of multiple shift activities in a hospital setting.

The position emphasizes compliance, professional development, and strong communication with staff and hospital leadership to maintain safety across patients and visitors.