Hospital Public Safety Lead: Incident Response & Team Coach

Beth Israel Lahey Health; Boston (MA); On-site; USD 33,000 - 40,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Public Safety Lead to provide day-to-day operational leadership and direction to Public Safety Officers at a Boston-area hospital. The role requires incident response, staff coordination, and ensuring a safe, secure environment in alignment with WE CARE values.

The position involves guiding frontline officers, mentoring staff, and coordinating with nursing, facilities, and other departments.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2–3 years of security, healthcare security, public safety, military, or law enforcement experience preferred.
• Prior hospital security experience strongly preferred.
• Previous lead, senior officer, field training officer, or equivalent leadership experience preferred.
• Demonstrated knowledge of hospital security operations and workplace violence prevention principles.

Responsibilities

• Provide daily operational direction and guidance to Public Safety Officers assigned to the shift.
• Serve as the lead security resource during incidents, emergencies, and high-risk situations.
• Assign officers to posts, patrol areas, special assignments, escorts, and other operational activities as directed.
• Monitor staffing and post coverage and communicate staffing concerns to the Public Safety Supervisor.
• Conduct regular rounds to assess security coverage, officer performance, and hospital security conditions.
• Respond to security incidents, workplace violence, disruptive behavior, patient/visitor disturbances, alarms, and emergency situations.
• Coordinate security response during significant incidents until relieved by a Public Safety Supervisor or other designated leader.
• Assist with the management of behavioral health, high-risk, and potentially combative patient situations.
• Provide coaching and real-time guidance to Public Safety Officers regarding appropriate response and hospital procedures.
• Assist with training and onboarding of new Public Safety Officers.
• Reinforce departmental policies, procedures, standards of conduct, appearance, customer service, and performance expectations.
• Monitor access control, CCTV, alarm systems, emergency communication systems, and other security technology.
• Conduct and document security inspections and identify potential vulnerabilities.
• Ensure required security rounds, checks, and documentation are completed accurately.
• Review incident reports for completeness and accuracy and provide feedback or corrections when necessary.
• Escalate significant incidents, policy violations, staffing concerns, equipment issues, and safety risks to the Public Safety Supervisor.
• Assist with investigations and collection/preservation of information related to security incidents.
• Coordinate with nursing, clinical departments, Facilities, Emergency Management, Human Resources, Risk Management, and other hospital departments as appropriate.
• Assist law enforcement and emergency responders when they respond to hospital incidents.
• Support emergency preparedness activities, drills, evacuations, lockdowns, disaster response, and other emergency procedures.
• Assist with special events, VIP visits, high-risk patient situations, and other security-sensitive activities.
• Monitor officer adherence to required equipment, uniform, identification, and post requirements.
• Provide guidance regarding traffic control, parking, access control, visitor management, and other security functions.
• Promote a professional, service-oriented security culture.
• Address minor performance or operational concerns in accordance with departmental procedures and elevate issues requiring supervisory intervention.
• Maintain confidentiality of patient, employee, and hospital information.

Skills

Leadership

Incident response

De-escalation

Communication

Coaching/Mentoring

Security operations

Staff scheduling

Education

High school diploma or equivalent

Tools

Security systems

Access control

CCTV

Emergency communications

Job description

Beth Israel Lahey Health is seeking a Public Safety Lead to provide day-to-day operational leadership and direction to Public Safety Officers at a Boston-area hospital. The role requires incident response, staff coordination, and ensuring a safe, secure environment in alignment with WE CARE values.

The position involves guiding frontline officers, mentoring staff, and coordinating with nursing, facilities, and other departments.