Hospital Public Safety & Wellness Officer

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Public Safety Officer to maintain a secure, welcoming environment for patients, visitors, and staff. This role involves patrolling hospital properties, monitoring access, and responding to security incidents while collaborating with clinical and non-clinical teams.

The position requires strong customer service, sound judgment, and the ability to stay calm under pressure.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and professional demeanor.
• Ability to de-escalate conflict and manage difficult individuals.
• Excellent observation, documentation, and problem-solving skills.

Responsibilities

• Maintain a highly visible security presence across hospital properties.
• Conduct interior and exterior patrols of buildings, parking areas, and grounds.
• Monitor access to restricted areas and respond to security incidents.
• Assist with emergency preparedness, alarms, and evacuations.
• Provide escorts and assist with traffic control and crowd management.
• Prepare accurate incident reports and logs, maintaining confidentiality.

Skills

Customer service

Communication

De-escalation

Observation

Teamwork

Problem solving

Written & oral English

Education

High school diploma or equivalent

Job description

Beth Israel Lahey Health is seeking a Public Safety Officer to maintain a secure, welcoming environment for patients, visitors, and staff. This role involves patrolling hospital properties, monitoring access, and responding to security incidents while collaborating with clinical and non-clinical teams.

The position requires strong customer service, sound judgment, and the ability to stay calm under pressure.