Hospital PBX Operator & Dispatcher — 24/7 On-Call

St. Tammany Parish Hospital; Covington (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

St. Tammany Parish Hospital is hiring a PBX Operator/Dispatcher in Covington, LA. The successful candidate will operate the telephone switchboard, manage emergency communications, and provide afterhours support. Responsibilities include directing calls, performing overhead pages, and coordinating communications for Home Health and Hospice departments. Candidates should possess strong communication skills, an understanding of computer systems, and experience in customer service within a healthcare setting. The position requires flexibility in hours to support a 24/7 department.

Qualifications

• Must demonstrate professional verbal and written communications skills with proper spelling and grammar.
• Must have firm knowledge of computer concepts, computer logic, and understanding of PC hardware and software.
• Experience demonstrating confidence with public broadcast systems to include overhead paging notifications is preferred.

Responsibilities

• Operates telephone switchboard, answers calls, and routes requests.
• Performs overhead pages for notifications and directs responders.
• Monitors hospital security and fire alarm systems and dispatches staff as needed.

Skills

Professional verbal and written communication skills

Computer typing skills

Excellent customer service skills

Problem-solving ability

Verbal and public relations skills

Education

High School graduate or equivalent

Associate degree in Communications, IT, Telecommunications, or Health-related field

Job description

St. Tammany Parish Hospital is hiring a PBX Operator/Dispatcher in Covington, LA. The successful candidate will operate the telephone switchboard, manage emergency communications, and provide afterhours support. Responsibilities include directing calls, performing overhead pages, and coordinating communications for Home Health and Hospice departments. Candidates should possess strong communication skills, an understanding of computer systems, and experience in customer service within a healthcare setting. The position requires flexibility in hours to support a 24/7 department.