Hospital Patient Services Clerk — Front Desk & Scheduling

Upstate; City of Syracuse (NY); On-site; USD 40,000 - 49,000; Full time

Job summary

SUNY Upstate Medical University is seeking a Hospital Patient Services Clerk 2 to handle medical records and front desk duties. The role includes registering patients, check-in/check-out, co-pay collection, Epic scheduling, insurance authorizations, and coordinating care across departments.

The incumbent will perform new patient intake, scanning/ROI, OR case scheduling, and manage phone communications while preserving patient confidentiality. Outpatient experience is preferred.

Qualifications

• Excellent communication, customer service and organizational skills are necessary.

Responsibilities

• Register patients and check in/out.
• Assist with co-pay collection and scheduling in Epic.
• Obtain insurance authorizations and coordinate scheduling of visits and tests.
• Perform new patient intake, scanning and ROI functions.
• Answer clinic phones and transfer information while maintaining confidentiality.
• Cover scheduling and checkout in other Peds Specialty Clinics as needed.

Skills

Communication

Customer service

Organizational skills

Tools

Epic

Job description

SUNY Upstate Medical University is seeking a Hospital Patient Services Clerk 2 to handle medical records and front desk duties. The role includes registering patients, check-in/check-out, co-pay collection, Epic scheduling, insurance authorizations, and coordinating care across departments.

The incumbent will perform new patient intake, scanning/ROI, OR case scheduling, and manage phone communications while preserving patient confidentiality. Outpatient experience is preferred.