Hospital Patient Registration & Guest Services Associate

Crisp Regional Hospital, Inc.; Cordele (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Crisp Regional Hospital, Inc. in Cordele, GA is seeking a Guest Service Technician to support patient registration at the Outpatient and Emergency Departments.

You will greet patients and families, collect information, aid in directing triage, and ensure smooth registration to support timely care and accurate billing. The role emphasizes compassionate service, HIPAA compliance, and collaboration with the Patient Registration team.

Qualifications

• Requires a high school diploma or a GED state certification.

Responsibilities

• Greets patients and family while registering patients entering the hospital through Outpatient and Emergency Departments.
• Ensures all relevant patient information is collected and distributed to appropriate departments to facilitate timely care and accurate billing.
• Meets and greets every Outpatient and Emergency patient and family member with an appropriate greeting, proper body language and eye contact that communicates care and understanding.
• Assists non-emergency patients through CRHS’s registration process and directs triage those patients who require immediate medical attention.
• Assists patients from automobiles into wheelchairs when necessary.
• Provides comfort as needed during the registration process, providing physical assistance with movement and comforting patients and family members during the waiting time.
• Serves as a liaison between the ER and family members relating information about the treatment being rendered and reassuring family members everything possible is being done for the patient.
• Monitors the waiting room periodically during the shift.
• Obtains the guarantor’s signature on ER consent forms.
• Assists patients and family members in locating departments within CRHS.
• Keeps the Outpatient area orderly and requests Environment Service assistance as needed.
• Performs some clerical duties during slow patient times (i.e., data entry and copying).
• Informs Guest Service Team Leader of patient or family member concerns.
• Complies with all CRHS privacy policies and procedures including those implementing the HIPAA Privacy rule.
• Attending in-service training, education programs, meetings as required or directed.
• Adheres to established CRHS and departmental policies and procedures, objectives, quality assurance, safety, environmental, and infection control.
• Performs other related job duties as assigned.

Education

High school diploma or GED

Job description

Crisp Regional Hospital, Inc. in Cordele, GA is seeking a Guest Service Technician to support patient registration at the Outpatient and Emergency Departments.

You will greet patients and families, collect information, aid in directing triage, and ensure smooth registration to support timely care and accurate billing. The role emphasizes compassionate service, HIPAA compliance, and collaboration with the Patient Registration team.