Hospital Manager (Practice Manager)

Newberlinvet; Florence (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a brand-new veterinary practice as a Hospital Manager in Florence, KY, where you will lead and shape the clinic's operations. This role involves recruiting a high-performing team, enhancing customer service, and ensuring financial sustainability while providing top-tier care for pets and their owners. Be a foundational part of the Mission Veterinary Partners team and make a significant impact in the community.

Qualifications

• Minimum 3 years management experience required.
• Veterinary experience preferred.
• Advanced computer skills in MS Excel necessary.

Responsibilities

• Lead and manage the new veterinary practice operations.
• Oversee recruitment, staff management, and team development.
• Ensure high standards of patient care and client service.

Skills

Leadership

Financial Management

Customer Service

Operational Management

Team Building

Education

B.A. in Management or Leadership

M.B.A.

CVPM Certification

Tools

Practice Management Software

MS Excel

MS Word

MS PowerPoint

MS Outlook

Job description

Overview

MISSION VETERINARY MEDICAL CENTER has an exciting opportunity for a

HOSPITAL MANAGER (PRACTICE MANAGER) to join us in launching a

brand-new DeNovo practice coming soon to Florence, KY!

A Day in the Life of Our Hospital Manager at Mission Veterinary Partners

Imagine leading the charge at a brand-new veterinary practice, shaping its future from day one. As our Hospital Manager (Practice Manager), you’ll be at the forefront of creating a community-driven, client-focused clinic that provides top-tier care for both pets and their owners.

What You’ll Be Doing:

• Building from the Ground Up: You’ll help lay the foundation for a brand-new veterinary practice in Florence, KY, shaping the clinic’s operations, culture, and patient care standards. You’ll be a key player in defining how this practice will run and grow.
• Leading & Inspiring Your Team: As the Practice Manager, you’ll assemble and lead a high-performing team of veterinary professionals and support staff. You’ll foster a culture of collaboration, professionalism, and continuous learning while ensuring your team feels supported and valued.
• Client-Focused Leadership: From the moment clients step into your clinic, you’ll ensure they experience exceptional service. Your leadership will guide every aspect of client interactions, from consultations to follow-ups, ensuring pets—and their owners—receive the best care and attention.
• Optimizing Operations: You’ll oversee all clinic operations, from managing inventory to streamlining workflows. You’ll help implement best practices in efficiency and profitability while maintaining an unwavering focus on patient care.
• Financial Stewardship: Managing budgets, controlling costs, and driving revenue growth will be part of your day-to-day. Your expertise in financial oversight will directly impact the success and sustainability of the practice.
• Growth & Development: With a passion for veterinary care and leadership, you’ll foster an environment where both your team and the practice can grow. Your insights will help drive both operational improvements and business development as you push toward continued success.

If this sounds like you, we’d love to meet you! Come be a part of something special and help build an extraordinary clinic from the ground up

Job Summary: The Practice Manager is a key member of the Mission Veterinary Partners (MVP) hospital management team. This position reports to the Regional Director and is responsible for the general management and oversight of operations at the specific clinic they manage. This position provides strategic and tactical leadership, counsel, and direction to the team at the clinic to ensure safe, efficient, therapeutic, and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and implements strategies that align with MVP mission and values. Position has budget and P&L accountability.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports. Position has general, overall responsibility for teammate decisions within the clinic.
• Responsible for improving employee satisfaction 10%+ per year.
• Provide leadership to direct reports and strategic leadership to company; develop and foster a positive, fulfilling work environment within the division.
• Position has responsibility for hospital level trends impacting net promoter score.
• Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+.
• Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.
• Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses.
• Responsible for improving customer satisfaction and patient retention 10%+ per year.
• Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements.
• Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff.
• Know, understand, implement, follow, and communicate to teammates all MVP employment policies and procedures, awards, and other opportunities within company.
• Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.
• Review, analyze, and implement staffing plans that promote the most effective use of teammates.
• Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and Mission Veterinary Partners healthcare clinical and safety standards.

Qualifications

Required Knowledge, Skills and Abilities:

• A minimum of three years management experience, required.
• Preference will be given to B.A. Management or Leadership, M.B.A., CVPM and CVT/LVT candidates.
• Former veterinary experience is preferred.
• Must be confident around pets.Demonstrated commitment to MVP core values.
• Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required. It will also be necessary to become proficient in the use of practice management software.
• Demonstrated empathy and respect for teammates and patients.
• Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises, and animal excrement.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#INDPM