Consumer Deposit Support Manager - Bank Operations - Wheeling, WV

Davita Inc.; Cincinnati (OH); Remote; USD 70,000 - 120,000; Full time

Job summary

Davita Inc. is seeking a Consumer Deposit Support Manager, responsible for overseeing teams and managing functions related to consumer deposit operations. This remote position requires strong banking knowledge, leadership experience, and excellent organizational skills to enhance customer service and ensure efficiency within the department. The ideal candidate will have a proven track record in managing teams and a deep understanding of banking processes.

Qualifications

• Minimum of ten years of banking experience including bank operations required.
• Minimum of three years of experience in a supervisory or leadership role required.

Responsibilities

• Manage multiple teams and oversee daily consumer deposit support functions.
• Lead hiring, scheduling, performance evaluations, and salary recommendations.
• Ensure compliance and address issues promptly.

Skills

Leadership

Analytical skills

Communication

Organizational skills

Team player

Education

Bachelor's Degree in Business Administration, Management or Finance

Tools

Microsoft Office

Job description

Consumer Deposit Support Manager - Bank Operations

#51-8009 | Posted 06/03/2025

Locations: Multiple Locations

Apply

Position is 100% remote within the Bank's footprint. Will work full-time remotely outside of a WesBanco location (may occasionally attend in-person meetings, although primary functions of the role are performed remotely).

Market

Wheeling

Work Hours per Week

37.5

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree in Business Administration, Management or Finance preferred.
• Minimum of ten years of banking experience including bank operations experience required.
• Strong knowledge of banking processes surrounding deposit support preferred.
• Minimum of three years of experience in a supervisory or leadership role required.

Other Skills and Abilities

• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Effective written and oral communication skills.
• Ability to interact across all organizational levels.
• Ability to manage multiple priorities and delegate effectively.
• Strong organizational and prioritization skills.
• Ability to multitask and work under pressure.
• Ability to work independently and manage multiple projects.
• Team player with a positive outlook.
• Leadership skills.
• Analytical and decision-making skills.
• Proficiency with technological resources for meetings, coaching, and training.

Computer Skills

• Proficiency in Microsoft Office applications.
• Ability to learn other banking systems.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Characteristics are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description

Summary

WesBanco's operational teams support revenue-generating areas. The Consumer Deposit Support team manages customer information and deposit operations, focusing on customer experience. The Manager oversees teams engaging with internal and external customers supporting consumer deposit services.

Essential Functions

Adhere to all laws, rules, and regulations. Complete compliance training timely.

• Manage multiple teams and oversee daily consumer deposit support functions.
• Lead hiring, scheduling, performance evaluations, and salary recommendations.
• Design and monitor processes, collaborating for scalability and automation.
• Maintain process documentation and pursue improvements.
• Find new opportunities to serve clients and introduce new capabilities.
• Ensure compliance and address issues promptly.
• Support consumer customers effectively.
• Respond to complex issues.
• Maintain SOX controls and risk assessments.
• Train and guide staff.
• Manage customer service expectations and vendor timelines.
• Measure KPIs and identify improvement opportunities.
• Coach staff and promote growth.
• Build strong stakeholder relationships.
• Manage budgets and forecasts.

Supervisory Skills

Responsibilities include hiring, training, performance management, and resolving employee issues.

Additional Details

Full-time position in Operations with multiple locations across the U.S.