Hospital Manager II - VCA Tamalpais

Pet Services of Washington, P.S.; Mill Valley (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

Pet Services of Washington, P.S. in Mill Valley, CA is seeking an experienced Hospital Manager to oversee daily operations of the hospital, mentor staff, and drive client service excellence.

You will partner with the Medical Director and Field Leadership to align goals, improve efficiency, and maintain a compassionate workplace. Responsibilities include leading veterinary, technical, and client service teams, managing finances and KPIs, and ensuring compliance with policies and safety standards

Qualifications

• 5+ years of experience managing teams and overseeing business operations.
• Proven ability to hire, coach, and develop high-performing teams.
• Familiar with marketing, client engagement, and driving business growth.

Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals.
• Foster a strong hospital culture focused on quality care and client satisfaction.
• Partner with the Medical Director to develop and implement operational goals and hospital policies.
• Manage hiring, performance reviews, and team development, with support from Regional leadership.
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success.
• Ensure compliance with company policies, safety standards, and local regulations.
• Help maintain a positive and engaging work environment for all team members.

Skills

Team leadership

Communication

Client engagement

Marketing

Operations management

Job description

About the Role

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the hospital's daily operations. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service. You'll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.

Key Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Qualifications

• 5+ of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high-performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator-clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast-paced, service-oriented environment
• Passionate about people, pets, and building a positive workplace culture

Pay Range & Benefits

We offer a variety of compensation models that provide flexibility and reward your strengths. The annualized base salary for this position typically ranges from $75,000 to $90,000 , based on experience and credentials.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).