Hospital Manager II

VCA Animal Hospitals, Inc; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Job summary

VCA Animal Hospitals, Inc. is seeking a Hospital Manager in Raleigh, NC, to lead daily operations, coach staff, and drive hospital performance. You will partner with the Medical Director to ensure clinical excellence and superior client service.

You will mentor teams, manage operations and facility maintenance, support growth, and help create a collaborative, respectful workplace. This role emphasizes strong leadership and communication to achieve goals and maintain high standards of care.

Qualifications

• Experience leading veterinary or medical teams is preferred.
• Proven ability to hire, develop, and retain staff.
• Strong communication and interpersonal skills across all levels.
• Understanding of client engagement and driving business growth.
• Ability to juggle priorities in a fast-paced environment.

Responsibilities

• Lead and support veterinary, technical, and client service teams to meet hospital goals.
• Foster a culture of high-quality care and client satisfaction.
• Collaborate with Medical Director to set operational goals and policies.
• Oversee hiring, performance reviews, and staff development with regional support.
• Monitor finances, budgeting, and KPIs to ensure profitability.
• Ensure compliance with company policies, safety standards, and regulations.
• Maintain a positive and engaging work environment for all team members.

Skills

Team leadership

Hiring & coaching

Communication

Marketing knowledge

Operations management

Job description

About The Role

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the hospital's daily operations. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service.

About The Role

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the hospital's daily operations. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service.

You’ll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.

Key Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Qualifications

• 5+ of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high‑performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator—clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast‑paced, service‑oriented environment
• Passionate about people, pets, and building a positive workplace culture

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com