Hospital Manager II

Pet Services of Washington, P.S.; Tacoma (WA); On-site; USD 82,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee pet discounts

Paid vacation/sick days

Job summary

VCA Parkway in Tacoma, WA seeks a Hospital Manager to lead our three-doctor general practice. You’ll mentor staff, oversee daily operations, budgeting, and maintain a culture of excellence in medical care and client service.

Partner with the Medical Director and leadership team to set goals, manage hiring, performance reviews, and implement hospital policies. Experience in team leadership and growth is essential.

Qualifications

• Experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high-performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator-clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast-paced, service-oriented environment
• Passionate about people, pets, and building a positive workplace culture

Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Skills

Team management

Leadership development

Marketing & client engagement

Communication

Prioritization in fast-paced

People & pets culture

Job description

About the Role

VCA Parkway is a three-doctor progressive general practice located in Tacoma, WA. We offer a full range of veterinary services including soft tissue surgery, dentistry, preventive medicine, weight management and behavioral counseling.

We are seeking a Hospital Manager to join our team. This key leadership role requires someone with strong interpersonal and organizational skills who can help us continue delivering exceptional patient care and outstanding client service.

Hospital Location: 14107A Pacific Avenue, Tacoma, WA 98444

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the daily operations of the hospital. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service.

You'll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.

Key Responsibilities

• Lead and support the veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Qualifications

• Experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high-performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator-clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast-paced, service-oriented environment
• Passionate about people, pets, and building a positive workplace culture

Pay Range & Benefits

We offer a variety of compensation models that provide flexibility and reward your strengths. The annualized base salary for this position typically ranges from $82k to $90k , based on experience and credentials.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.