Hospital Manager

VCA Animal Hospitals; Franklin Park (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Pet care discounts

401(k)

Job summary

VCA Franklin Park Animal Hospital in Franklin Park, IL, seeks a Hospital Manager to lead client services and hospital operations. You will supervise staff, guide budgets, and partner with the Medical Director to sustain excellent patient care and a standout client experience.

The ideal candidate has 2–3 years in customer service and financial management, strong communication, and proven ability to drive growth while maintaining compassionate care for pets and families.

Qualifications

• 2 to 3 years of customer service and budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills.
• Ability to delegate, make decisions and achieve results.
• Professional demeanor with strong interpersonal skills.
• Respect for clients and their pets; able to handle changing priorities.

Responsibilities

• Direct and develop veterinary, technical and administrative staff toward quality patient care and client service.
• Oversee hiring, performance reviews, discipline, and termination with Regional Management approval.
• Review P&L monthly; partner with the Hospital Medical Director to manage revenue and expenses; coordinate with home office on budgets and cap-ex.
• Model an owner mentality and ensure smooth hospital operation.
• Minimize patient stress and refer to specialists when prognosis improves with referral.
• Maintain client/patient medical records and logs; support follow-up and future management.
• Supervise the administration and case review of client medical complaints.
• Represent the hospital positively to the professional community and the public.

Skills

Customer service

Budget management

Sales & marketing

Verbal & written communication

Leadership & delegation

Professionalism & interpersonal skills

Job description

VCA Franklin Park Animal Hospital, located in Franklin Park, IL is seeking a highly experienced Veterinary Client Service professional to join our leadership team as Hospital Manager. The hospital offers general practice services including surgery and dentistry. The practice has been a part of VCA for many years and is well known in the community. The team is passionate about providing the best quality medicine and exceptional client experience.

The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.

The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business development. Your strong financial and operational acumen will be put to good use!

The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes: mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service.

Skills And Qualifications

• 2 to 3 years of customer service and financial budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.

Job Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com