Hospital Lobby Concierge | Guest Services Champion

Chartwells Higher Education Dining Services; Evansville (IN); On-site; USD 13,000 - 17,000; Part time

Benefits offered by this job

Health and Wellness Programs

Discount Marketplace

Retirement Plan

Job summary

Chartwells Higher Education Dining Services is hiring for seasonal Lobby Attendant positions at the University of Evansville in Evansville, IN. Hours are seasonal with shifts 2:00 pm–8:00 pm and 11:00 am–7:00 pm on weekends; pay ranges from $12.00 to $15.00 per hour.

The role focuses on creating a welcoming atmosphere and guiding visitors and staff within the facility. Experience in client service is preferred but not required.

Qualifications

• Experience in a client service / reception position.
• Phone and computer skills including MS Office products (Word, Excel, PowerPoint, and Outlook).
• Effective verbal and listening communication skills.
• Able to navigate to/from various locations throughout the facility.
• Able to multi-task and work at a fast pace.
• Physical ability to withstand frequent to prolonged walking, standing, pushing, pulling, and transferring patients.
• May be required to complete and successfully pass a company provided CPR or BLS class.

Responsibilities

• Welcomes and acknowledges all guests.
• Anticipates and addresses guests’ needs.
• Assists guests in all guest service matters including concierge requests.
• Escorts all high touch clients to their meeting destinations.
• Promotes team work and quality service through daily communications and coordination with other departments.
• Develops and maintains positive working relationships with others, and support team to reach common goals.
• Ensures front desk work area is kept clean and in an orderly state at all times.
• Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
• Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
• Reviews and completes checklist throughout the day, checking with manager for additional assignments throughout the shift.
• Uses designated chemicals, supplies, and equipment to ensure optimal cleanliness of assigned spaces, according to OSHA regulations and property requirements.
• Performs other duties as assigned.

Job description

Chartwells Higher Education Dining Services is hiring for seasonal Lobby Attendant positions at the University of Evansville in Evansville, IN. Hours are seasonal with shifts 2:00 pm–8:00 pm and 11:00 am–7:00 pm on weekends; pay ranges from $12.00 to $15.00 per hour.

The role focuses on creating a welcoming atmosphere and guiding visitors and staff within the facility. Experience in client service is preferred but not required.