Hospital Liaison

Lincare Holdings, Inc.; Farmingdale (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Lincare Holdings, Inc. seeks a Liaison to interface with hospital case managers to deliver and set up O2 portability, nebulizers, and DME items for patient discharge. The role educates on insurance criteria, required documentation, equipment, and patient programs to facilitate discharge.

The Liaison will stock vehicles, visit facilities daily, coordinate with centers, and ensure paperwork and CMNs are completed for billing. Strong communication and Medicare knowledge are essential.

Qualifications

• High school diploma or GED or equivalent related experience.
• Knowledge of Medicare coverage guidelines and documentation.
• Ability to read and interpret safety, operating, and procedure manuals.

Responsibilities

• Stock vehicle daily with equipment, disposables, paperwork, and literature.
• Visit facilities daily to notify case managers of discharge needs.
• Coordinate with centers to schedule home setup of equipment.
• Explain coverage criteria to case managers and patients.
• Complete setup paperwork for delivered equipment daily.
• Assist with CMNs and chart notes for billing.

Skills

Communication skills

Medicare knowledge

Reading & interpretation

Report writing

Public speaking

Numeracy

Rate calculations

Graphs interpretation

Problem solving

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities:

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

Qualifications

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.