Hospital Information Desk Specialist

Williamson Health; Franklin (TN); On-site; USD 21,000 - 30,000; Part time

Job summary

Williamson Health in Franklin, TN is seeking an Information Desk Receptionist (PRN Days) to warmly greet all visitors and provide accurate information. The role also handles patient information inquiries by telephone and supports the front desk operations.

The position requires at least one year of clerical or customer service experience, a high school diploma, and reliable computer/phone skills. You will work mainly at the Medical Center Information Desk and collaborate with volunteers.

Qualifications

• High school diploma or equivalent.
• At least 1 year of clerical/office, receptionist and/or customer service experience.

Responsibilities

• Greet all visitors to the Medical Center, providing accurate and timely information as assistance.
• Provide appropriate patient information assistance via telephone.
• Direct the activity of volunteers assigned to the Information Desk.
• Organize and maintain work area at the Information Desk, Main Lobby and Volunteer Lounge.
• Receives incoming calls and directs/transfers to appropriate departments or patient room information.
• Maintain updated resources for information desk (phone lists, directories, maps, brochures, etc.).
• Escort visitors to their destinations as needed.
• Help with special projects/events as needed.

Skills

Strong communication

Education

High school diploma

Tools

Computer

Telephone

Pager

Copier

Fax

Wheelchairs

Job description

Williamson Health in Franklin, TN is seeking an Information Desk Receptionist (PRN Days) to warmly greet all visitors and provide accurate information. The role also handles patient information inquiries by telephone and supports the front desk operations.

The position requires at least one year of clerical or customer service experience, a high school diploma, and reliable computer/phone skills. You will work mainly at the Medical Center Information Desk and collaborate with volunteers.