Information Desk Receptionist - PRN Days

Williamson Health; Franklin (TN); On-site; USD 21,000 - 30,000; Part time

Job summary

Williamson Health in Franklin, TN is seeking an Information Desk Receptionist (PRN Days) to warmly greet all visitors and provide accurate information. The role also handles patient information inquiries by telephone and supports the front desk operations.

The position requires at least one year of clerical or customer service experience, a high school diploma, and reliable computer/phone skills. You will work mainly at the Medical Center Information Desk and collaborate with volunteers.

Qualifications

• High school diploma or equivalent.
• At least 1 year of clerical/office, receptionist and/or customer service experience.

Responsibilities

• Greet all visitors to the Medical Center, providing accurate and timely information as assistance.
• Provide appropriate patient information assistance via telephone.
• Direct the activity of volunteers assigned to the Information Desk.
• Organize and maintain work area at the Information Desk, Main Lobby and Volunteer Lounge.
• Receives incoming calls and directs/transfers to appropriate departments or patient room information.
• Maintain updated resources for information desk (phone lists, directories, maps, brochures, etc.).
• Escort visitors to their destinations as needed.
• Help with special projects/events as needed.

Skills

Strong communication

Education

High school diploma

Tools

Computer

Telephone

Pager

Copier

Fax

Wheelchairs

Job description

Information Desk Receptionist - PRN Days

#26-817

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Job Description

Position Summary
The Information Desk Receptionist serves to greet all visitors to the Medical Center, providing accurate and timely information as assistance. The receptionist also provides appropriate patient information assistance via telephone.

Position Requirements

Formal Education/Training

High school diploma

Workplace Experience

At least one year of clerical/office, receptionist and/or customer service experience

Equipment and Skills Training

Computer, telephone, pager, copier, fax and wheelchairs

Physical Environment

Primarily the Information Desk; all areas of the Medical Center

Physical Effort

• Ability to sit for long periods of time, up to 12 hours. Ability to walk short distances to escort visitors, as necessary, to their destinations. Must exhibit strong communication skills-–both verbal and written.
• Receives all customers presenting to front desk. Provides accurate information and assists with customer needs or identifies those resources needed to assist customer.
• Knowledgeable of Medical Center facts, access to policies, resources, locations, etc., to provide accurate, timely information
• Receives incoming calls and directs/transfers on to appropriate departments or patient room information.
• Organizes and maintains work area, specific to the Information Desk, Main Lobby and Volunteer Lounge
• Maintains literature holders and flu station stands in and around the Main Lobby and Tower Lobby – Orders supplies as needed for restocking
• Escorts visitors to their destinations as needed
• Maintains updated resources, for information desk, necessary for information communication, i.e., phone/pager lists, directories, phone books, maps, brochures, discharge binder, etc.
• Logs and assists with flower deliveries
• Completes, in an accurate and timely manner, clerical assignments from the Volunteer Program Coordinator
• Responsible for identifying lobby wheelchair maintenance issues and completing work orders for repairs.
• Directs the activity of volunteers assigned to the Information Desk.
• Helps with special projects/events as needed

WH is an equal employment opportunity employer. WH does not discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. WH also prohibits harassment of applicants and employees based on any of these protected categories.

It is also WH’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The complies with the Americans with Disabilities Act (“ADA”), the ADA Amendments Act of 2008 (“ADAAA”) and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and to skill and agility tests, as appropriate for the position.