Hospital Guest Experience Specialist

Kootenai Hospital; Coeur d'Alene (ID); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Employer-paid options

Dental, vision, life, and pet ins.

Tuition assistance after 90 days

Retirement plan with employer matching

Shift differentials (night, weekend,PR

Wellness program

PerkSpot discounts

Employee referral bonus

Job summary

Kootenai Health in Idaho is seeking a Hospitality Services team member to welcome patients, families, and visitors, delivering exceptional service in all waiting areas. This full-time, variable shift role requires weekend availability and up to 72 hours per pay period.

You will screen entrants, assist guests, and coordinate with staff to meet patient needs with professionalism. Qualifications include a high school diploma, 3 years of related experience (5 preferred), and BLS certification.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years’ hospitality, education, retail, public service, or related experience required.
• 5 years of relevant experience preferred.
• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings.
• MOAB training, or must acquire within 6 months of employment, required.
• BLS Required. Current AHA Healthcare provider, American Red Cross, AHA Health Saver or KH BLS during General Orientation.

Responsibilities

• Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter.
• Protects the safety of the organization and entrances by exercising independent judgment when screening those entering.
• Acts as a liaison between patients, guests, staff, and providers to ensure facilitation of requests with the highest level of hospitality and professionalism.
• Solves problems of limited complexity and refers more complex issues to higher levels.
• Identifies possible crisis/emergency situations and directs actions appropriately.
• Performs other related duties as assigned.
• Familiar with standard concepts, practices, and procedures within the field.
• Regular and predictable attendance is an essential job function.
• Competent to meet age specific needs of the unit assigned.

Skills

Interpersonal skills

Confidentiality

Customer service

Education

High school diploma or equivalent

Job description

Kootenai Health in Idaho is seeking a Hospitality Services team member to welcome patients, families, and visitors, delivering exceptional service in all waiting areas. This full-time, variable shift role requires weekend availability and up to 72 hours per pay period.

You will screen entrants, assist guests, and coordinate with staff to meet patient needs with professionalism. Qualifications include a high school diploma, 3 years of related experience (5 preferred), and BLS certification.