Guest Services Float

Kootenai Hospital

Coeur d'Alene, Northern (ID, KY)

Hybrid

USD 32,000 - 52,000

Full time

7 hours ago

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Benefits offered by this job

Tuition assistance

Retirement plan with employer matching

Night and weekend shift differentials

Wellness program and perks

Job summary

Kootenai Health is seeking a Hospitality Services assistant to float across guest services, hospitality center, and answering service. You will welcome patients and visitors, handle inquiries, coordinate check-ins, and support volunteers while maintaining a welcoming environment.

Responsibilities include directing calls, routing messages, and assisting with administrative tasks, with emphasis on discretion, confidentiality, and exceptional service in a hospital setting.

Qualifications

High school diploma or equivalent required.
Minimum 3 years’ hospitality, education, retail, public service, or related experience required.
5 years of relevant experience preferred.
MOAB training required or to be completed within 6 months.
BLS certification required.

Responsibilities

Provide exceptional patient and guest experience at every encounter.
Serve as liaison between patients, guests, staff and providers.
Resolve basic issues and escalate complex matters.
Monitor front desk and lobby for cleanliness and welcoming atmosphere.
Maintain guest information records and generate reports as needed.
Assist with answering phones, check-ins, and general office duties.
Support volunteers and assist with related tasks.
Operate telephone systems to route calls and relay messages.
Performs paging for physicians and connects after-hours calls.

Skills

Interpersonal skills

Communication

Confidentiality

Customer service

Problem solving

Education

High school diploma or equivalent

MOAB training

BLS certification

Tools

Telephone console

Office software

Job description

Schedule/Shift/Hours PRN - (As Needed) - Variable

Position Summary

Floats to any of several patient and guest experience-oriented units, including Hospitality Center, Guest Services, and Answering Service. In Guest Services, float welcomes and assists patients, their families, and visitors entering the hospital and residing in all waiting areas by providing exceptional experience and assistance regarding service offerings. At the Hospitality Center, serves as the initial point of contact for families, volunteers, and visitors, ensuring a welcoming and supportive environment. Responsible for various administrative task, including answering phones, coordinating check-ins, handling inquiries, and assisting with general office duties. For the Answering Service, answers and directs all physician answering service calls and responds according to employer and customer procedures, operating telephone business systems to relay incoming, outgoing, and interoffice calls for the main hospital line.

Responsibilities

Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter
Acts as a liaison between patients, guests, staff, and providers to ensure facilitation of requests with the highest level of hospitality and professionalism
Solves problems of limited complexity and refers more complex issues to higher levels
Monitors the Hospitality Center front desk area and lobby to ensure cleanliness, organization, and a welcoming atmosphere
Maintains accurate records of guest information, reservations, donations, and other relevant data, generating reports as required
Cleans identified guest rooms per shift, typically 1-2 rooms, including changing linens and making beds, cleaning bathrooms, emptying and disposing of waste, restocking supplies, etc.
Assists with volunteer questions and support, and supports volunteer tasks as needed
Performs paging functions for physicians
Connects urgent after-hours callers to the physician on call
Sends appointment cancellations to offices
Operates telephone console and applications to route incoming calls and place outgoing calls
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Performs other related duties as assigned
Competent to meet age‑specific needs of the unit assigned

Requirements and Minimum Qualifications

High school diploma or equivalent required
Minimum 3 years’ hospitality, education, retail, public service, or related experience required
5 years of relevant experience preferred
Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings
Excellent communication skills
MOAB training, or must acquire within 6 months of employment, required
BLS required

Working Conditions

Must be able to lift and move up to 35 lbs
Must be able to reach arms above or below shoulder height
Must be able to assist in patient transfer
Must be able to maintain a standing and/or sitting position
Must be able to push, pull, or transport patients in wheelchair
Typical equipment used in a clinical and office job
Repetitive movements

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
Tuition assistance after 90 days to support your professional growth
Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
Competitive pay, plus night, weekend, and PRN shift differentials
Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Why I love my job in Hospitality Services at Kootenai Health

A variety of medical, dental, and vision insurance plans are available to both full and part‑time employees, with some available at no cost to the employee. In addition, benefit‑eligible employees also gain access to the following: