Hospital Gift Shop Lead: Customer Service & Team Growth

Cloverkey LLC; Dallas (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

Cloverkey LLC in Dallas is seeking an Assistant Store Manager for our hospital gift shop. You will support the Store Manager, lead the team on shift, and ensure a warm, efficient shopping experience for patients, visitors, and staff.

You will oversee daily operations, help drive sales through merchandising and promotions, train and coach staff, and ensure cash handling accuracy and compliance with hospital standards.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of retail experience preferred.
• Cash handling experience preferred.
• Basic computer and POS experience.
• Previous supervisory experience is a plus.

Responsibilities

• Support the daily operation of the gift shop and provide leadership during assigned shifts.
• Deliver exceptional customer service and assist customers with purchases and product recommendations.
• Help drive sales by supporting merchandising, promotions, and team performance.
• Assist with training, coaching, and developing team members.
• Maintain a clean, organized, and welcoming store environment.
• Ensure compliance with company policies, hospital requirements, and operational standards.
• Assist with inventory management, receiving shipments, and merchandising.
• Accurately process sales transactions and oversee cash handling procedures.
• Perform opening and closing responsibilities, including securing the store.
• In the absence of the Store Manager, oversee store operations, prepare bank deposits, and ensure the store is properly staffed.

Skills

Customer service

Leadership

Cash handling

Time management

Education

High school diploma or equivalent

Tools

POS system

Job description

Cloverkey LLC in Dallas is seeking an Assistant Store Manager for our hospital gift shop. You will support the Store Manager, lead the team on shift, and ensure a warm, efficient shopping experience for patients, visitors, and staff.

You will oversee daily operations, help drive sales through merchandising and promotions, train and coach staff, and ensure cash handling accuracy and compliance with hospital standards.