Hospital Front Desk Concierge - Elevate Patient Experience

Larkin Community Hospital, Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Larkin Community Hospital, Inc. is seeking a Front Desk Concierge in South Miami, FL. The role involves greeting patients and visitors, delivering exceptional service, and coordinating directions while supporting hospital communications.

Responsibilities include activating emergency codes per protocol, maintaining a welcoming lobby, and ensuring safety and efficiency in a fast-paced environment within the Marketing department.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in fast-paced or emergency situations.
• Clear speaking voice for overhead announcements.
• Basic computer proficiency.
• Ability to multitask and prioritize responsibilities.
• Professional appearance and demeanor.
• Ability to follow hospital policies and procedures.
• Availability to work flexible schedules, including weekends and holidays as needed.
• Ability to stand or sit for extended periods.

Responsibilities

• Serve as the first point of contact for patients, visitors, and staff.
• Provide exceptional customer service and assist with directions and visitor coordination.
• Activate hospital emergency overhead codes in accordance with protocols.
• Maintain a welcoming, safe, and organized front lobby environment.
• Support hospital communication processes.

Skills

Verbal communication

Interpersonal skills

Customer service

Multitasking

Professional demeanor

Written & verbal instructions

Education

High school diploma or equivalent

Tools

PBX system

Basic computer skills

Job description

Larkin Community Hospital, Inc. is seeking a Front Desk Concierge in South Miami, FL. The role involves greeting patients and visitors, delivering exceptional service, and coordinating directions while supporting hospital communications.

Responsibilities include activating emergency codes per protocol, maintaining a welcoming lobby, and ensuring safety and efficiency in a fast-paced environment within the Marketing department.